Help Desk Level 1

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home.

Pinnacle Home Care, Florida’s largest Medicare certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Help Desk Specialist Level I to join our award-winning team.

Key Responsibilities

• Respond promptly to user inquiries and support requests via phone, email, or in-person.
• Provide first-level technical support for common IT issues related to desktops, laptops, printers, and mobile devices.
• Provide first-level technical support for core applications and systems.
• Document all support requests and resolutions in the IT service management system.
• Follow standard procedures for troubleshooting and escalating unresolved issues to higher-level support personnel.
• Assist in setting up new user accounts and hardware under direction from senior staff.
• Support basic software installations and updates on end-user devices.
• Maintain and update IT documentation related to troubleshooting and support procedures.
• Educate users on basic IT policies, password management, and best practices.
• Maintain a courteous and professional demeanor when assisting users.
• Participate in training sessions and team meetings to improve technical skills and service delivery.

Requirements

Qualifications

• 1–2 years of IT or Help Desk experience preferred.
• Basic knowledge of Microsoft Windows, Office 365, and general desktop support.
• Strong customer service and communication skills.
• Ability to follow documented procedures and escalate issues when appropriate.
• Willingness to learn and grow in a fast-paced IT environment.
• High school diploma or equivalent required; technical certifications or coursework (e.g., CompTIA A+, ITIL Foundation) a plus.
• Healthcare IT experience is a plus but not req

Benefits

Why Choose Pinnacle?

• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability: Over two decades as Florida’s largest independent home health agency.
• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!