Help Desk Lead with Active Secret Clearance - Onsite in El Paso, TX

Overview:

We are seeking a Help Desk Lead to support a federal client federal in a secure IT environment. This role combines hands-on technical expertise with team leadership, ensuring efficient support delivery and high-quality user experience.

You’ll act as both a senior troubleshooter and the operational backbone of the help desk.

What You’ll Do:

• Lead daily help desk operations and serve as primary escalation point
• Troubleshoot issues across desktops, networks, phones, and peripherals
• Provide support via phone, email, and in person
• Manage ticket flow and ensure timely resolution
• Support system environments including Windows OS, Microsoft Office, and Adobe products
• Mentor junior technicians and enforce best practices
• Assist with reporting and performance tracking

Required Qualifications:

• Active Secret Clearance
• 5+ years of IT support experience
• Experience in a lead, senior, or escalation support role
• Strong troubleshooting skills across desktop and network environments