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BelovED Community & Empowerment Academy Charter Schools

Help Desk & IOT Technician

BelovED Community & Empowerment Academy Charter Schools

Location
Onsite (Jersey City, New Jersey)
Compensation
$49k - $52k/yr
Employment
Full-time
Level
Entry Level
Posted 1 week ago

About the Role

BelovED Community & Empowerment Academy Charter Schools is seeking a Help Desk & IOT Technician to support K-12 educational technology infrastructure. The role involves providing technical assistance, managing IoT systems, and ensuring smooth IT operations for students and staff.

Skills

Technical support Hardware maintenance Software troubleshooting IOT management Network connectivity Inventory management User training Security awareness Infrastructure maintenance Problem-solving Communication skills Customer service

Benefits

  • Medical
  • Dental
  • Pension
  • Paid Time Off

Full job details

Job Summary:

At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk & IOT Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational technology infrastructure. This role offers a unique chance to grow your career in the field of educational technology while contributing to a vibrant and dynamic learning environment.

Key Responsibilities:

  • Technical Support: Play a crucial role in providing technical assistance to students, teachers, and staff, addressing a wide range of hardware, software, and network connectivity issues.
  • Hardware Maintenance: Contribute to the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Regularly update accurate device and inventory counts.
  • Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.
  • User Training: Actively engage with end-users, providing basic training and guidance on technology usage and best practices.
  • IOT Management: Efficiently manage the school's IOT systems such as cameras, speakers, access control, and others.
  • Documentation: Maintain detailed records of support requests, resolutions, and IOT equipment inventory to enable effective tracking and monitoring.
  • Security Awareness: Collaborate in maintaining the security and integrity of the school's IT systems by adhering to established security policies and procedures.
  • Infrastructure Maintenance: Proactively identify and diagnose issues with Infrastructure services to minimize disruptions and optimize system performance.

    • We offer a competitive salary ranging from $49,000 to $52,000, commensurate with experience and qualifications.

    • High school diploma or equivalent (Bachelor's degree in IT or related field preferred).
    • Strong passion for technology and a desire to learn and grow in the IT field.
    • Interest in K-12 education
    • Prior experience using Incident IQ is preferred.
    • Excellent problem-solving and communication skills to effectively address technical issues and interact with end-users.
    • Basic knowledge of computer hardware, operating systems, and software applications.
    • Customer-focused attitude with a commitment to providing exceptional service to students, teachers, and staff.
    • Ability to work well in a collaborative team environment, contributing to a positive and engaging work culture.
    • Prior experience in an educational setting is a plus, but not required.
    • Medical
    • Dental
    • Pension
    • Paid Time Off