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CCL Label

Junior IT Administrator

CCL Label

Location
Onsite (Hightstown, New Jersey)
Compensation
$70k - $75k/yr
Employment
Full-time
Level
Mid Level
Posted 4 days ago

About the Role

CCL Label is a global leader in innovative label solutions for consumer packaging and healthcare markets. This role supports the IT team by providing end-user technical support and maintaining network infrastructure.

Skills

IT Support Help Desk Windows 10 Windows 11 Active Directory Networking TCP/IP DNS DHCP VLANs Hardware Troubleshooting Software Troubleshooting Customer Service Technical Documentation VoIP Wireless Networking

Full job details

We are seeking a motivated and customer-focused Junior IT Administrator to join our Information Technology team. This role is responsible for providing end-user support, assisting with account administration, managing IT assets, and supporting the organization's network and systems infrastructure.

 

The ideal candidate is an early-career IT professional with strong troubleshooting skills, a willingness to learn, and a passion for delivering exceptional technical support. This position offers the opportunity to gain hands-on experience with enterprise systems, networking, virtualization, and cybersecurity while working alongside experienced IT professionals.

Qualifications

Knowledge, Skills, and Abilities

  • Strong customer service, communication, and interpersonal skills.
  • Strong knowledge of computer hardware, software, and operating systems, including Windows 10 and Windows 11.
  • Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, wireless networking, and network troubleshooting.
  • Experience supporting and troubleshooting network-connected devices, including printers, VoIP phones, wireless access points, and switches.
  • Working knowledge of Microsoft Active Directory user and group administration.
  • Ability to troubleshoot hardware, software, connectivity, and user access issues.
  • Experience using help desk ticketing systems and documenting technical support activities.
  • Strong analytical and problem-solving skills with the ability to prioritize multiple tasks.
  • Ability to work independently while collaborating effectively with team members and vendors.
  • Strong organizational skills and attention to detail.
  • Willingness to learn new technologies and grow in systems and network administration.

Required Qualifications

Education

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Relevant certifications such as A+, Network+, CCNA, or Microsoft certifications are a plus.

Experience

  • 1-3 years of IT support, help desk, or technical support experience.
  • Experience supporting Windows desktop environments and end users.
  • Hands-on experience troubleshooting network connectivity issues and supporting LAN/WAN, wireless, and networked devices.
  • Experience with Active Directory, user account management, and basic systems administration.

Preferred Qualifications

  • Experience with Freshservice or similar service desk platforms.
  • Exposure to VMware, Nutanix, or other virtualization technologies.
  • Familiarity with Cisco or Meraki networking environments.
  • Experience with mobile device management.
  • Basic knowledge of cybersecurity best practices.
  • Experience in a manufacturing environment is a plus.
  • Experience supporting MacOS devices is a plus.

Physical Requirements

  • Ability to move and set up computer equipment and peripherals.
  • Ability to sit, stand, and work at a computer for extended periods.
  • Occasionally lift equipment weighing up to 25 pounds.

Full-Time Position
Location: Hightstown, NJ
Salary: $70,000 - $75,000 per year