Help Desk Engineer
Revolution Group
- Location
- Onsite (Westerville, Ohio)
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the Role
Revolution Group is a managed IT and cybersecurity firm in central Ohio seeking a Help Desk Engineer to provide technical support, troubleshoot hardware and software issues, and assist with POS platforms. The role involves responding to client tickets and participating in an on-call rotation within a supportive team environment.
Skills
Help desk support
Troubleshooting
Hardware maintenance
Microsoft Office
Customer service
Technical communication
Problem solving
Server log review
POS platform support
Time management
Analytical skills
Benefits
- Health insurance
Full job details
Do you want to work for a fun dynamic company where you can be part of a supportive team environment? Do you want to see the direct results of your work on the growth of the company and the satisfaction of your clients? Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team.
- Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.
- 1-3 years general technology experience
- Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
- High-energy, self-motivated, well-organized
- Responsible for responding to initial calls and Help Desk tickets from client base.
- Should be a methodical with the ability to analyze, make decisions and solve problems
- While considered an entry-level position the ideal person will have better than average communication skills.
- Being able to verbally communicate and explain technical information to all types of end users is important.
- Patience, resourcefulness and a desire to help others are wanted virtues in this role.
- Bachelor’s degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
- Must demonstrate a strong aptitude for learning.
- Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.
- Must be able to travel to clients in the central Ohio area.
Roles and Responsibilities
- Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
- Daily responsibility working with Revolution Group on reviewing server logs
- Responsible for troubleshooting client facing technical issues.
- Responsible for troubleshooting technical issues with the POS platforms.
- Will be expected to be put into an on-call rotation.
- Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area.
- Competitive pay structure
- Health insurance benefits available
- Fun, supportive team oriented work environment