Desktop Support Technician
Forward Air
- Location
- Onsite (Columbus, OH)
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the Role
Forward Air is a leader in expedited ground transportation and logistics services. The Desktop Support Technician role provides onsite technical support for hardware, software, and peripherals while managing device deployments and user onboarding to ensure seamless IT operations.
Skills
Hardware support
Software support
Windows
Microsoft 365
Troubleshooting
Customer service
Device deployment
Printer support
Active Directory
Microsoft Intune
Endpoint management
Ticketing systems
Network troubleshooting
User onboarding
Full job details
Responsibilities
- Provide onsite and remote support for hardware, software, and peripheral issues.
- Deploy, configure, and replace laptops, desktops, and mobile devices.
- Support printers, scanners, and other office technology.
- Assist with user onboarding, equipment setup, and account-related requests.
- Perform basic network and connectivity troubleshooting.
- Escalate complex issues to senior IT staff.
- Deliver excellent customer service to end users.
Qualifications
- 0–2 years of IT support, technical, or customer service experience.
- Basic knowledge of Windows, Microsoft 365, computer hardware, and printers.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to learn new technologies and work independently.
- Technical certifications such as CompTIA A+ are a plus but not required.
Preferred Skills
- Experience with ticketing systems.
- Familiarity with Active Directory, Microsoft Intune, or endpoint management tools.
- Experience supporting laptops, desktops, mobile devices, and printers.
Physical Requirements
- Ability to lift and move equipment up to 50 pounds.
- Ability to work under desks, in wiring closets, and around IT equipment as needed.
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