Help Desk Associate

Job Details: Job Location: Beavercreek Office - Beavercreek, OH, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: None, Job Category: Professional (P), Why Sabel Systems  Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements. Rather than simply proposing transformation, we implement and operate it at scale. Our method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions. Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you. Complexity Simplified. Mission Amplified.   What You’ll Do Provide responsive, multi-channel support to end users, resolving inquiries and issues related to accounts, AF-PLM use, system availability, and more. Document and escalate complex user issues as needed and own them through to resolution. Proactively communicate with the user community about known issues, providing timely status updates and resolutions. Identify commonly observed knowledge gaps and share that feedback with the training team. Establish new AF-PLM users with the appropriate group, role, and project assignments, and administer those accounts throughout their lifecycle. Process System Access Requests promptly, coordinating with the cloud platform provider to ensure compliance with security requirements. Advise users on AF-PLM access controls, explaining how Access Control Lists (ACLs), groups, roles, and project memberships determine what data each user can view and modify. Troubleshoot permission and access issues, determining whether the cause lies in account setup, access rules, or data ownership, and recommend corrections that preserve need-to-know and protect sensitive data. Conduct periodic account validations in accordance with Information System Security Manager (ISSM) guidance to verify that each user's access remains appropriate. Support the immediate account and access needs of the development team. Use advanced Excel and VBA skills to analyze data, automate repetitive tasks, and generate reports. Produce actionable help desk metrics, user access data, and other reports for management and the customer. Develop and maintain standard operating procedures for help desk operations and account management activities. Create and maintain internal technical guides and documentation for supported applications and processes. Qualifications: What You Bring  Required Active DoD 8570/8140-compliant IAT Level II certification or higher (e.g., Security+), or the ability to obtain one within two months of hire U.S. citizenship with an active Secret level clearance 2+ years of experience in a help desk or technical support role Familiarity with digital engineering concepts, such as product lifecycle management (PLM) and engineering data management Excellent written and verbal communication skills, including the ability to explain technical issues clearly to users of all technical backgrounds Strong attention to detail, balanced with an understanding of how individual tasks support the broader program Willingness to learn new tools as the program evolves and to obtain and maintain certifications through continuing education Ability to work effectively both independently and as part of a collaborative team Preferred Experience building MS Office documents and briefings Teamcenter administration experience preferred (2+ years ideal), including user, group, and role management; access controls; organization and project setup; and data import. Experience as a Teamcenter end user is also valued Experience with Jira or similar ticketing and collaboration tools; Jira Service Management experience is a plus Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience Advanced proficiency in the Microsoft Office Suite, particularly Excel; VBA scripting experience strongly preferred Our Core Values Bias for Action: Decisive. Purposeful. Agile. We move with the speed of relevance to drive impact and progress. Integrity: Respect. Ethics. Transparency. We do what’s right and earn lasting trust. Delivery Excellence: Customer-obsessed. Mission-focused. Quality-driven. We deliver innovative outcomes that exceed expectations. Our EVP Promise Join Sabel Systems, where your contributions drive impact, your growth is continuously supported, and your well-being is at the center of how we work. Together we can build the future with purpose. Rewarding Impact. Building Futures Together. Compensation Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location. Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few. Equal Employment Opportunity Sabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program. Reasonable Accommodation Sabel Systems is committed to providing equal employment opportunities and ensuring an accessible application process for all candidates. Applicants with disabilities who require reasonable accommodation to participate in the application or interview process are encouraged to contact us at recruiting@sabelsystems.com for assistance.