Help Desk Analyst

Job@Summary:@@@@@@@@@@@ @@

The Help Desk Technician is@responsible@for supporting employees locally in Shephgerdsville, KY, or remotely with all computer-related issues. This position will@assist@with the maintenance, analysis, troubleshooting and@repairing@of computer systems, as well as hardware peripherals and relevant software applications. This position documents,@maintains,@upgrades@and/or@replaces@hardware and software systems. This position is located in Shepherdsville, KY however the technician will likely need to travel to other relevant UniTek locations, as needed, for hardware and software@support@(less than 10% travel anticipated)

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Job Responsibilities:@@

-Support all desktop, laptops & cell phone functions@

-Provide account creation, management, modification, disablement, and deletions within Microsoft Active Directory and Entra

-Assist@with both on and off-site set-up, installation debugging, tracking and maintenance of all hardware and software@

-Assist@with ordering hardware, IT-related supplies, and@maintaining@adequate quantities for handling maintenance and new installations@

-Monitor support ticket queue@

-Record, track, and document service desk solutions@

-Issue equipment@as@requested@

-Track/monitor equipment issued and document assets accordingly@

-Perform maintenance on desktops & laptops@

Education:@@@@@ @

-Bachelor's degree@in IT-related field (or 4+ years experience)

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Position Requirements:@

-Minimum of 3 years working within an IT support role@

-Minimum of 3 years of experience working with MS Operating Systems@

-Microsoft Certification or CompTIA A+ Certification Desired@

-Must be able to work onsite in Shepherdsville, KY

-Experience in a high volume, fast-paced environment@

-Excellent Customer Service skills

-Excellent written and verbal communication skills and a strong command of the English language is@required@