Help Desk Analyst
Community Options, Inc.
- Location
- Onsite (Phoenix, Arizona)
- Compensation
- $50k/yr+
- Employment
- Full-time
- Level
- Entry Level
Posted 3 days ago
About the Role
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities. This role supports the IT team by resolving hardware and software issues for employees across the company.
Skills
Windows Environment
Active Directory
Office 365
Computer Hardware
Android Support
iPhone Support
Mobile Device Management
Mac OS
Printer Management
LAN Administration
Troubleshooting
Time Management
Interpersonal Skills
Security Best Practices
Audio Visual Support
Customer Service
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Holidays
- Birthday Holiday
- Paid Time Off
- 403b Retirement Plan
Perks
- Employee Incentive Programs
- Employee Discount Programs
Full job details
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring a Full-Time Help Desk Analyst in Greater Phoenix, AZ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
- Provide prompt, courteous support company wide, in person or via phone or email
- Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
- Understand and Follow documented service operations, policies, and procedures
- Provide prompt, courteous, and complete resolution of customer requests
- Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
- Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
- Travel to local offices to troubleshoot and resolve issues
- Document, track and monitor technical problems and solutions
- Prepare activity reports
- Inform management of recurring problems
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Administer help desk software
- Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
- Additional tasks and responsibilities may be assigned
Minimum Requirements
- Minimum one year of professional IT experience
- Audio / Visual experience a plus
- Valid Driver's License
- Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
- Experience supporting Android and iPhone, Mobile Device Management a plus
- MAC OS experience also a plus
- Working knowledge of printer management
- Experience working with LAN administration
- Logical troubleshooting skills
- Excellent time management and interpersonal skills and a high-level attention to detail
- Understanding of best security practices and continual updating of knowledge base
Why Community Options?
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
Community Options is an Equal Opportunity Employer M/F/D/V
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