Help Desk Administrator

Help Desk Administrator

Are you passionate about technology and helping people solve problems? Olsen Thielen & Co., Ltd., a progressive and well-established firm with a rich legacy spanning more than 100 years, is looking for a Help Desk Administrator to join our growing IT team. With offices in Roseville and Eden Prairie, Minnesota, we are committed to providing exceptional service to both our clients and employees. At Olsen Thielen, we have built our reputation on our core values of Growth, Respect, Ethics, Accountability, and Teamwork. We believe our employees are our greatest asset and are dedicated to helping them succeed through training, mentorship, and ongoing professional development. This role is an excellent opportunity for someone who is technically curious, enjoys troubleshooting, and is eager to build a long-term career in information technology.

What Awaits You

• Meaningful Impact: Serve as the first point of contact for technical support and help employees stay productive.

• Hands-On Learning: Gain experience supporting Windows environments, Microsoft 365 applications, networking, and hardware.

• Professional Growth: Build your technical skills while working alongside experienced IT professionals.

• Collaborative Environment: Work with team members across departments and contribute to a culture of service and continuous improvement.

• Technology Exposure: Support a wide range of devices, systems, and business applications used throughout the firm.

Key Responsibilities

• Provide first and second-level technical support to end users via phone, email, and in person.
• Troubleshoot and resolve issues related to Windows 11 devices and Microsoft 365 applications.
• Diagnose and resolve basic network connectivity issues, including Wi-Fi, VPN, IP configuration, DNS, and connectivity interruptions.
• Set up, configure, and maintain user accounts, permissions, and devices.
• Log, track, prioritize, and resolve support requests through the help desk ticketing system.
• Escalate complex technical issues to senior IT staff or specialized support teams when appropriate.
• Assist with employee onboarding and offboarding, including hardware setup and account provisioning.
• Maintain documentation of common issues, resolutions, and IT procedures.
• Provide basic hardware support for laptops, desktops, printers, and peripheral devices.
• Maintain hardware inventory, track technology assets throughout their lifecycle, and coordinate repairs and replacements.

We're Looking For

• Minimum of an Associate's degree in Computer Science, Information Technology, or a related field OR 2+ years of related experience.
• Familiarity with Windows 11 operating systems.
• Working knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Excel, and Word.
• Basic understanding of networking fundamentals, including IP addressing, DNS, DHCP, Wi-Fi, and VPN technologies.
• Strong problem-solving skills and the ability to learn new technologies quickly.
• Excellent written and verbal communication skills.
• A customer-focused mindset with patience, professionalism, and a positive attitude.
• Ability to explain technical concepts clearly to non-technical users.
• Strong organizational skills and attention to detail.
• A desire to learn, grow, and take on new challenges.
• Authorization to work in the United States without current or future sponsorship.

Why Olsen Thielen?

At our firm, we're looking for candidates who are fully authorized to work in the U.S. without the need for current or future sponsorship. We appreciate your understanding and look forward to welcoming dedicated professionals to our team!

Olsen Thielen offers a competitive compensation and benefits package designed to reward performance and recognize your value to the firm. The starting salary range for this position is $55,000 to $70,000 based on factors like experience, qualifications, and organizational needs. Compensation also includes a bonus structure and eligibility for a discretionary annual incentive program. Our comprehensive benefits package includes medical, dental, vision, disability, life insurance, paid time off, holidays, 401(k) with employer contributions, profit sharing, and more

Olsen Thielen is an Equal Opportunity Employer