Global IT Support Analyst

Why Join Alltech

We believe that every member of our team has a role in Working Together for a Planet of Plenty. We envision a sustainable world of abundance, made possible through new technologies and management practices, and the world’s most valuable infinite resource — human ingenuity. This role will make a difference by: Being the front line of improving the health and performance of people, animals, and plants through nutrition and scientific innovation, manufacture, and distribution of top-quality feed and supplements. Making a positive impact on the animal, the consumer and the environment.

About the Alltech Family of Companies:

Made up of over 20 companies and dozens of brands around the world, the Alltech Family of Companies is aligning to provide smarter, more sustainable solutions for global nourishment.  

Job Summary

The Global IT Support Analyst is an on-site, full-time role responsible for delivering responsive, high-quality technical support to employees across a global organization. This position partners closely with internal teams to troubleshoot hardware, software, and systems issues, ensuring reliable technology operations and a positive end-user experience.

Key Skills and Talents

We believe in the pursuit of lifelong learning. We cultivate curiosity to elevate discovery and innovation, enabling our team to create impactful solutions. The best possible candidate for this role is someone who demonstrates these traits by:

Utilizing support tools to provide superior desktop support

Processing support requests submitted by phone, email, chat, and through an online ticketing system

Providing written and verbal instruction for hardware, operating system, software and connectivity issues

Maintaining accurate and detailed records of support request and resolution details

Striving for immediate resolution of presented issues by facilitating the initial troubleshooting process

Coordinating with additional team members when issues need to be escalated

Supporting designated plants and offices by visiting each once per year and/or if they have a major project requiring onsite support

Qualifications

Must Have 

• Degree in Computer Science, related field, or equivalent experience
• Excellent communication skills
• Superior customer service
• Ability to travel approximately 15%
• Keen eye for detail with the ability to follow through
• Willingness to learn and the capacity to multitask

Preferred  

Understanding of Alltech core business processes including Financials and Manufacturing

Bonus 

Multilingual or Bilingual 

Benefits and Perks

Effective Day One of Employment:

• Atmosphere of professional and personal development
• 401k plan with generous match
• Flexible spending accounts
• Health savings accounts
• Disability and life insurance
• Two medical plans and two dental plans to select from
• Vision plan
• Paid holidays and vacations

Alltech is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.