Entry-Level IT Support Technician

Job DetailsLevel: EntryJob Location: Executive Title Offices - Maple Grove, MN 55369Position Type: Full TimeEducation Level: High SchoolSalary Range: $35,000.00 - $40,000.00 Salary/yearTravel Percentage: Up to 50% Job Shift: DayJob Category: Information TechnologyWho is TitleSmart, Inc.?   Our Mission Statement:   TitleSmart is an organization of advocates, working together to create a world-class customized Title and Closing experience for our customers that reflects our values of positivity, caring, and responsiveness.   ♦ TitleSmart's Core Values ♦   Authenticity ♦ Empathy ♦ Gratitude ♦ Growth ♦ Positivity    We are a fast-growing, full-service title insurance company that is obsessed with the tiny details to make an exceptional customer experience. We were named one of Minneapolis/St. Paul Business Journal’s Best Places to Work in 2018, 2019, & 2020 as well as Star Tribune's Top 150 Workplaces for 2020 & 2021. We offer permanent employees many benefits such as a generous PTO, company paid acupuncture and cupping, corporate Life Time Fitness membership, paid sabbatical program with a $5,000 bonus at 5 years of service, income protection, insurance (life, disability, medical, dental, and vision), and much more!Position Description  *To be considered for this position, please upload your resume*   Are you passionate about technology and eager to kickstart your IT career? We’re looking for a motivated and detail-oriented individual to join our IT team as an Entry-Level IT Support Specialist. This hands-on role offers excellent exposure to a wide range of IT systems, tools, and real-world troubleshooting scenarios. You’ll support end users; help maintain IT infrastructure and be a key player in ensuring smooth technology operations across our office locations.   If you’re ready to launch your IT career and want to be part of a supportive team where you can learn and grow, we’d love to hear from you!   Work Schedule: Monday through Friday, 8 AM to 5PM *Requires occasional local travel, a valid driver’s license and access to reliable transportation are essential.   Key Responsibilities Provide prompt Level 1 IT support to internal users Configure and deploy new computers and user accounts Manage user access and perform password resets via Active Directory Maintain and update Group Policy settings Install and troubleshoot printers and related peripherals Support VoIP phone system setup and configuration Assist with VPN and firewall configuration and support Perform basic Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive) Maintain clear, accurate, and current IT documentation   Preferred Qualifications Strong interest in IT and a proactive attitude toward learning Familiarity with Windows OS and Office 365 applications Basic understanding of networking concepts (firewalls, VPNs) is a plus Experience with Active Directory and Group Policy is desirable Strong organizational and documentation skills Excellent communication and customer service abilities Valid driver’s license and willingness to travel locally   Education & Certifications   While no formal degree or certification is required, having one or more of the following is considered beneficial:   Associate’s or Bachelor’s degree in Information Technology or related field Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications   What We Offer Valuable hands-on experience across diverse IT environments On-the-job training and mentorship from experienced professionals A collaborative, team-oriented workplace Opportunities for career growth and advancement Reimbursement for travel between office locations   TitleSmart has a sharp focus on one goal - creating a "wow" customer experience. That focus and attention to all of the details that go into achieving it, have set TitleSmart on a fast track to growth. We believe there is always room to improve for the customer, and we are obsessed with all the little things that make up a great customer experience.    It's the little things that make the BIG difference.TM