Enterprise Infrastructure Engineer (61881)

Job DetailsJob Location: Home Office - WINSTON SALEM, NC 27103Position Type: Full Time II. STATEMENT OF COMPANY COMPLIANCE Piedmont Federal's Values are: Be Authentic, Build Caring Relationships, Do What's Right, Go All In, and Move Forward.  With these Values as our foundation, we strive to fulfill our Purpose:  "We Open Doors for You."  Our long term vision is to be best in class culturally, strategically, socially, and financially.  All of our teammates are expected to live these Values and embrace our Purpose in their daily work and interactions with fellow teammates, clients, and members of our broader community. III. POSITION SUMMARY The primary purpose of this position is to serve as an administrator of storage, virtualiztion, and backup technologies as they relate to enterprise environments.  It encompasses administration primarily of, but not limited  to, Omnissa Horizon, Nutanix, and Rubrik technologies.  This position is very detail oriented and requires the teammate to be proficient in storage provisioning and connectivity deliverance for a variety of operating systems (Windows & Linux). IV. PRIMARY ACCOUNTABILITIES, where essential functions are bolded and indicated as High or Low. Non-bolded items are important, but not essential to the job duties Provide exceptional customer service both internally and externally. Regularly attend work at Piedmont's place of business during regular business hours. Bank Security: Ensure Piedmont Federal is using modern information security resources and that these measures are appropriately implemented, administered, maintained and changed in response to business conditions. (High Essential) Ensure systems are secure by testing configurations, implementing changes, researching new techniques, and keeping systems up-to-date with security patches and updates, document changes. (High Essential) Ensure network-related security is properly configured, including all network devices, access controls, permissions, encryption types and new security technologies. (Low Essential) Disaster Recovery: Maintain and manage disaster recovery technologies, testing, and document procedures.  Responsible for all data backups, regardless of backup technology, and data replication for bank disaster recovery. (High Essential) Maintain all Piedmont Federal critical data archived that follows internal data rentention polices, which includes digital or tape media. (High Essential) End User Support: Provide help desk support to end-users for client operating systems, office products, third-party software, and server technologies. (Low Essential) Provide support for all client hardware/software problems for internal staff and any cabling required for any system. (Low Essential) Investigate, compile, and document various materials for training, assist with training/workshops. (Low Essential) Inform teammates of new system changes due to upgrades, functionality, and procedures that impact their daily work. (Low Essential) Record, track, correspond, and document resolution of user issues by means of reporting and case management software. (Low Essential) Issue/Solution/Procedural Documentation: Troubleshoot and/or debug network-related problems/outages. (Low Essential) Keep all policy documentation current such as Information Security policies, Incident Response policies, Disaster Recovery policies, and Acceptable Use policies. (Low Essential) Provide assistance and support to all statement, document imaging, Cold Storage, and Check 21 applications and how it interfaces to Operations Department/Federal Reserve. (Low Essential) Document any network or PC-related functions and provide any hardware-related support as needed (Low Essential) Investigate and record reported incidents and unusual circumstances and document investigative and/or procedural steps with results. (Low Essential) Provide up-to-date procedural documentation along with any relevant diagrams that relate to job function and technology. (Low Essential) Communicate with software vendors regarding application errors, enhancements and ticket/case management. (Low Essential) New System Evaluation, Recommendation, and Implementation: Evaluate, recommend, and implement new banking software for new job functionality, increased bank productivity and better bank services to customers and end-users. (Low Essential) Perform special projects, from commencement to completion, including  research, vendor contact, documentation, equipment installation and other duties as assigned to optimize department efficiency. (Low Essential) Plan and implement installation of new programs. (Low Essential) Analyze present systems to evaluate future systems needed for replacement, supporting technologies, newer technologies, and cost-efficiency. (Low Essential) System Maintenance: Assist and manage systems related to Storage Area Network (SAN), Server/Desktop Virtualization, and backup platforms. (High Essential) Implement, install, upgrade and test new or modified Storage/Virtualization systems. (High Essential) Maintain, administer, and update digital fax system. (Low Essential) Provide support for all types of printers. (Low Essential) Understand and maintain user/computer procedures and network accounts/groups with a focus on overall security. (Low Essential) Ensure systems are performing optimally (email, LAN, WAN, Internet) through monitoring, reporting, and disseminating real-time alerts. (Low Essential) Non Essential Monitor the functioning of bank door access, critical area access and digital surveillance systems along with maintaining overall bank physical security. Keep client end-point security posture to the highest standard with regards to regulation and compliance. Support and implement any third-party security assessments performed against any technology. Implement, install, upgrade and operating system and applications to Laptops/PCs. Monitor network stability, health, and assist in troubleshooting any Local Area Networks (LAN) and Wide Area Network (WAN) issues. Manage application relevant databases, backups, and updates.  Understand how all CORE banking programs communicate with each other.  Assist in supporting the Bank’s Local Area and Wide Area networks hardware, firmware, and software systems. Plan, secure, test, and maintain routers, switches, and firewall communication technologies.  Ensure configurations are optimal and efficient. Other duties, as assigned Cross train and back-up others, as assigned V. EDUCATION 2 yr. College diploma or equivalent work experience VI. RELATED EXPERIENCE Five or more years Qualifications VII. QUALIFICATIONS : GENERAL KNOWLEDGE, SKILLS, AND ABILITIES Must be able to identify issues with application of the subject, develop solutions, and implement improvements: Analytics Must be able to apply the following principles and processes to day-to-day functions: Accuracy/Attention to detail Collaboration/Teamwork Communication including verbal, written, listening, face to face, telephone, or email Conflict management Interpersonal skills Microsoft Office applications Office machine operation Prioritizing, multi-tasking, meeting deadlines, and working independently on multiple projects  Problem solving skills including analysis, research, interpretation, and recommendations Project management VIII: QUALIFICATIONS : PIEDMONT KNOWLEDGE, SKILLS, AND ABILITIES Not applicable IX: QUALIFICATIONS : TECHNICAL KNOWLEDGE, SKILLS, AND ABILITIES Must have a high level of knowledge of the following subjects; might be regarded as an authority in the area by peers: Disaster Recovery processes and system order Omnissa Horizon desktop virtualiztion Liquidware Labs ProfileUnity and FlexApp VMware virtualization technologies including ESXi server, High Availability, Distributed Networking, Site Recovery Manager, server virtualization, desktop virtualization, and virtualization management technologies Dell EMC products such as VNX, Unity, Clones and SNAP technology, Powerstore, RAID Levels, Fibre Channel Connectivity Nutanix AOS, AHV, Flo, DR, Prism Backup and Performance Technology from Rubrik and Veeam Backup Power Systems, BBUs, UPSs Must be able to identify issues with application of the following subjects, develop solutions, and implement improvements: Server operating systems such as Microsoft Server, Windows 10/11 , any Linux-variant system Sharp Business printer solutions, Lexmark, Kyocera, AddMaster TCP/IP, Ethernet, and Stateful Firewall technologies Must be able to apply the following principles and processes to day-to-day functions: Client operating systems such as Windows 10, Windows 11 Local Area Networks and Wide Area Networks with technologies from Microsoft, Palo Alto, and Cisco Support and administration for RSA SecurID, SentinelOne, and Ivanti products Microsoft technologies such as Active Directory and Group Policies, DNS, DHCP Must be aware of the following general principles and operations; not expected to fully function in the area: Encryption methods such as AES, RSA, ECC.  SSL/TLS and Certificate Authorities Security-related technologies with regard to LAN/WAN environments such as Duo, SecurID, IBM QRadar, and PaloAlto firewalls PCI, GLB, and SOX compliance standards X. CONTACTS Vendors/potential vendors and service providers  XI. WORKING CONDITIONS/PHYSICAL REQUIREMENTS This job is conducted in an office work environment, and is generally sedentary but may require walking at times. Most of this position's duties require use of a computer. Some travel via car or air, and evening/weekend work may be required. Some travel and evening/weekend work may be required. Incumbent must meet the following physical requirements with or without reasonable accommodation: a. Use hands to manipulate, handle, feel, and control items or equipment; b. Walk, bend, kneel, and reach; c. Lift up to 50 pounds, using all safety precautions; d. Stand and/or sit for long periods of time; e. Talk, hear, and communicate with clients and coworkers in English; f. See and be able to read, write, and interpret documents written in English. Disclaimer:  The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification.  It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilites and qualifications required of employees assigned to this job. Piedmont Federal Savings Bank is an Equal Opportunity Employer Veterans/Disabled.