Position Overview

The Desktop Support Technician Intern supports healthcare providers and staff by assisting with day-to-day technical needs in both clinical and administrative environments. This role provides hands-on experience with healthcare IT systems, including electronic health record (EHR) applications, clinical workstations, and HIPAA regulated technologies. The intern will work under supervision to ensure technology functions reliably in support of patient care.

Primary Department, Division, or Unit:

Desktop Support, UHS Information Systems Operations

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

per hour, depending on experience

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Education and Experience

Minimum Requirement:

• Currently pursuing a degree or certificate in Information Technology, Computer Science, or related field
• Basic knowledge of Windows operating systems
• Familiarity with desktop hardware, printers, and peripherals
• Strong customer service skills with ability to support clinicians and staff calmly and professionally
• Understanding of the importance of confidentiality and data security
• Ability to follow policies, procedures, and documentation standards

Preferred:

• Recently completed a degree or certificate in Information Technology, Computer Science, or related field
• Interest in healthcare IT or clinical systems
• Basic understanding of Active Directory or Azure AD
• Exposure to ticketing systems (ServiceNow, Jira, Freshservice, etc.)
• Knowledge of endpoint management or imaging tools (SCCM, Intune, MDT)

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. 

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

 

United Health Services is an Equal Opportunity Employer.