Desktop Support Technician

Job DetailsJob Location: Arcade, NY 14009Salary Range: $45,000.00 - $55,000.00 Salary/yearJob Shift: 1st ShiftScope of Responsibilities Provides technical support to end users on a variety of issues.  Identify, research and resolve technical problems related to computer systems, software and hardware. Trains users and basics and write training/work instructions. Maintain daily performance of computer systems. Responds to telephone calls, email and other requests for technical support.   Troubleshoots, isolates the problem and implements solutions with timely resolution.  Follow-up with customers to ensure issue has been resolved. Install, modify and repair computer hardware and software and peripherals. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems. Gain feedback from customers regarding computer usage. Run diagnostic programs to resolve problems Run reports to determine malfunctions that continue to occur. QualificationsRequirements Associate’s degree or equivalent experience in networking and operating systems preferred. Basic knowledge of computer systems. Excellent communication and interpersonal skills. Ability to work independently and in a team environment. Strong organization and problem solving skills. Ability to lift up to 50 lbs, able to move equipment, run wires, etc. Ability to work overtime on short notice.