• Install, configure, maintain, and upgrade computer hardware, software, printers, and other IT equipment.
• Monitor and maintain the company's network, internet connectivity, Wi-Fi, and server environment.
• Perform routine system maintenance, updates, and performance monitoring.
• Coordinate with external IT vendors and service providers as needed.

• Provide first-level and second-level technical support for hardware, software, and network-related issues.
• Respond to help desk requests and resolve technical issues in a timely manner.
• Troubleshoot desktops, laptops, mobile devices, printers, conference room equipment, and peripheral devices.
• Assist employees with Microsoft Office 365, Outlook, Teams, VPN, and other business applications.

• Create, modify, and deactivate user accounts for new hires, transfers, and terminations.
• Manage Active Directory, Microsoft 365, email accounts, and user permissions.
• Maintain access rights and ensure appropriate security controls are in place.
• Support password resets and multi-factor authentication (MFA).

• Maintain inventory of IT assets, including computers, monitors, mobile devices, and software licenses.
• Prepare and configure equipment for new employees.
• Coordinate equipment replacement, repairs, warranty claims, and disposal.
• Track IT inventory and maintain accurate asset records.

• Implement and maintain endpoint security solutions, antivirus software, and security updates.
• Monitor system security and assist in responding to security incidents.
• Perform regular data backups and support disaster recovery procedures.
• Ensure compliance with company IT policies and cybersecurity best practices.

• Support Windows operating systems and Microsoft 365 administration.
• Assist with server administration, file sharing, and cloud-based services.
• Monitor system availability and perform routine maintenance.
• Maintain documentation for IT systems, configurations, and procedures.

• Participate in IT infrastructure upgrades and technology implementation projects.
• Coordinate with vendors for hardware purchases, software licensing, and technical support.
• Evaluate new technologies and recommend improvements to enhance operational efficiency.

• Maintain accurate IT documentation, including system configurations, user guides, and troubleshooting procedures.
• Provide end-user training on IT systems, cybersecurity awareness, and company technology policies.
• Develop and update standard operating procedures (SOPs) for IT support.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 2+ years of experience in IT Administration, Help Desk, Desktop Support, or System Administration.
• Strong knowledge of Windows operating systems and Microsoft 365 administration.
• Experience with Active Directory, Azure AD (Entra ID), Microsoft Intune, and VPN configuration is preferred.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and firewalls.
• Experience supporting printers, scanners, VoIP phones, and audiovisual equipment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

• Familiarity with cloud platforms including Microsoft Azure and AWS.
• Knowledge of endpoint management and mobile device management (MDM).
• Relevant IT certifications (e.g., CompTIA A+, Network+, Security+, or Microsoft certifications) are preferred.
• Experience supporting ERP, CRM, or manufacturing systems is preferred.
• Knowledge of and interest in AI technologies and productivity tools is a plus
• Bilingual (English/Korean)

Physical Requirements

• Prolonged periods of sitting, standing, and walking throughout the workday.
• Frequent use of computers, telephones, and other office equipment.
• Ability to lift and move computer equipment and related hardware weighing up to 25 pounds.
• Ability to travel throughout the office and manufacturing facility to provide technical support.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

• Medical, Dental & Vision Insurance
• Paid Time Off (Vacation, Sick, Bereavement)
• Paid Holidays
• 401(k) Plan with Company Match