Desktop Support Technician

Job Summary

We are seeking a skilled Desktop Support Technician to join a dynamic IT team supporting a diverse user community. This individual will serve as an IT generalist responsible for delivering technical support, troubleshooting hardware and software issues, maintaining desktop environments, and providing exceptional customer service.

The ideal candidate will have experience supporting Windows and Mac environments, managing Active Directory accounts, and resolving technical issues in a fast-paced enterprise environment.

Key Responsibilities

• Provide end-user support for desktop, laptop, mobile device, and peripheral-related issues.
• Troubleshoot and resolve hardware, software, network connectivity, and system access problems.
• Install, configure, and maintain operating systems, applications, and desktop hardware.
• Manage user and group accounts within Active Directory.
• Create and maintain organizational units and implement Group Policy requirements as needed.
• Install and configure software for network connectivity, backups, server access, and other business applications.
• Maintain accurate hardware and software inventories and ensure systems remain current and compliant.
• Coordinate repairs and replacements for desktops, laptops, printers, and peripheral devices.
• Respond to and document service requests, incidents, and technical issues.
• Train and support end users on desktop systems, software applications, and technology best practices.
• Perform routine backups and restore data as needed.
• Collaborate with technical teams to ensure smooth integration of hardware, software, and network solutions.
• Assist with technical projects, testing, documentation, and implementation initiatives.
• Provide guidance on IT policies, procedures, and best practices to end users.
• Escalate complex technical issues to lead support staff when necessary.

Required Qualifications

• Experience providing desktop support in a professional IT environment.
• Strong troubleshooting experience with Windows operating systems.
• Hands-on experience supporting desktop and laptop hardware.
• Experience managing Active Directory user accounts and permissions.
• Knowledge of networking concepts and connectivity troubleshooting.
• Experience supporting Microsoft Office 365 applications.
• Strong customer service and end-user support skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and documentation skills.

Education & Experience

Candidates should meet one of the following:

• Bachelor's degree with at least 2 years of related experience; OR
• Associate degree with at least 6 years of related experience; OR
• High school diploma with significant related desktop support experience; OR
• Equivalent combination of education and professional experience.

Preferred Qualifications

• Advanced proficiency supporting both Windows and macOS environments.
• Experience supporting Apple hardware, PCs, and iOS devices.
• Experience facilitating end-user training sessions, both in-person and virtual.
• Knowledge of scripting or coding languages.
• Experience with enterprise desktop management and software deployment.
• Experience supporting large-scale or enterprise-level IT environments.

Technical Skills

Required

• Desktop Support
• Windows 10/11
• Active Directory
• Hardware Troubleshooting
• Technical Support
• Microsoft Office 365
• Network Troubleshooting

Preferred

• macOS Administration
• iOS Device Support
• Group Policy Management
• Software Deployment
• User Training & Documentation

Work Environment

• Fully onsite position.
• Collaborative team-oriented IT environment.
• Opportunity to support a diverse user base and a broad range of technologies.

What You'll Gain

• Exposure to enterprise-level technology environments and complex desktop support operations.
• Opportunities to work with a wide variety of hardware, software, and infrastructure technologies.
• Professional growth through hands-on troubleshooting, project work, and user engagement.

Keywords: Desktop Support Technician, IT Support Technician, Desktop Support Analyst, Technical Support, Help Desk, Active Directory, Windows Support, Mac Support, Hardware Support, Microsoft 365, Desktop Technician, End User Support, Network Troubleshooting.

This is a Contract to Hire position based out of New Haven, CT.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New Haven,CT.

This position is anticipated to close on Jul 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.