Desktop Support Technician

Desktop Support Technician

Jane Pauley Community Health Center | Information Technology

At Jane Pauley Community Health Center, we believe healthcare is about more than treating illness, it is about caring for the whole person. As a mission-driven Federally Qualified Health Center (FQHC), we provide comprehensive, compassionate, and accessible care to communities across Indiana.

We are seeking a Desktop Support Technician to join our IT team; an ideal opportunity for a service-oriented professional who enjoys solving technical challenges, supporting end users, and contributing to a reliable, high-performing technology environment that enables patient care.

Why This Role Stands Out

• Direct impact on operations by supporting teams who deliver frontline patient care
• Opportunity to work across multiple systems, locations, and technologies
• Hands-on role with exposure to hardware, software, networking, and telecommunications
• Collaborative environment with opportunities to learn, grow, and expand technical skills
• Meaningful work supporting a mission-driven healthcare organization

Position Overview

The Desktop Support Technician provides hands-on technical support for hardware, software, and end-user systems; ensuring teams remain connected, supported, and equipped to deliver high-quality care. This role supports day-to-day IT operations across the organization, troubleshooting issues, maintaining equipment, and partnering with internal teams and vendors to ensure a reliable and efficient technology environment.

What You’ll Do

Technical Support & Troubleshooting

• Provide day-to-day support for hardware, software, and user systems
• Troubleshoot issues related to desktops, laptops, printers, phones, and connectivity
• Support network and telecommunications systems as needed
• Document, track, and resolve user support requests in a timely manner

System Setup & Maintenance

• Install, configure, and relocate desktop equipment and peripherals
• Set up and maintain desktops, laptops, printers, and phone systems
• Manage hardware inventory, including tracking and lifecycle maintenance
• Ensure systems are functioning efficiently and aligned with organizational standards

Collaboration & Continuous Improvement

• Partner with external vendors to resolve hardware, software, and service issues
• Communicate updates, timelines, and project status to team members and leadership
• Collaborate with IT team members on support issues and ongoing projects
• Identify opportunities to improve IT processes, systems, and user experience

What You Bring

Required

• Strong customer service mindset with a collaborative, team-oriented approach
• Excellent written and verbal communication skills
• Working knowledge of PC hardware, software, and troubleshooting techniques
• Ability to diagnose and resolve technical issues effectively
• Willingness to learn, adapt, and grow in a fast-paced environment

Preferred

• Associate degree in a related field or 2+ years of relevant experience
• Experience supporting Microsoft Windows and Active Directory
• Certifications such as CompTIA A+, Network+, or similar
• Equivalent hands-on technical experience may be considered in place of formal certifications

Additional Requirements

• Valid driver’s license, reliable transportation, and proof of insurance
• Ability to travel between locations as needed

Join Us

If you are a problem-solver who enjoys supporting others, thrives in a hands-on environment, and wants your work to contribute to meaningful outcomes, we encourage you to apply and be part of a team making a difference every day.