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Desktop Support Technician

Neubus Inc

Location
Onsite (Round Rock, Texas)
Compensation
$15 - $18/hr
Employment
Full-time
Level
Entry Level
Posted 1 week ago

About the Role

Neubus Inc is seeking a Desktop Support Technician to manage IT infrastructure, including hardware and software setup, maintenance, and troubleshooting. The role involves supporting client sites, managing inventory, and providing technical training to employees and clients.

Skills

Hardware support Software installation Troubleshooting Technical problem-solving Customer service Inventory management Communication skills Multi-tasking System maintenance Peripheral configuration Incident resolution User training

Full job details

 

 

Job Title:         Desktop Support Technician 

Department:    Information Technology

 

 

KEY JOB RESPONSIBILITIES

 

  • Setup and support hardware such as computers, scanners, printers, and peripherals.
  • Install and upgrade software as directed.
  • Configure, support and perform routine maintenance of hardware and software for desktops equipment.
  • Diagnose problems through troubleshooting skills, research, and isolation steps using automated systems.
  • Support, test, and evaluate new software and/or hardware releases.
  • Record all client inquiries, from initial request to incident resolution. 
  • Maintain records of hardware, software and network inventory.
  • Perform employee and/or client training on desktop products.

 

 

EXPERIENCE, KNOWLEDGE, SKILLS & ABILITIES

 

  • Strong technical problem-solving skills.
  • Ability to work responsibly with or without direct supervision
  • Detailed oriented with follow-through
  • Ability to multi-task
  • Excellent customer service skills
  • Good verbal and written communication skills

 

 

ADDITIONAL RESPONSIBILITIES:

  • This position may also include any specialized tasks such as monitoring the support tickets, helping with pre-production tasks and completing special projects as needed.
  • May require the performance of other essential functions depending on project.
  • Must have reliable transportation for periodic driving to work locations and client sites.

 

 

 

 

 

 

Education/

Licensure/

Credentials

                              

 

Required:   High school diploma or equivalent 

Must be 18 years of age or older

Preferred:   IT Degree/Certifications

Experience

 

Required:  Hardware/Software installation

Preferred:  N/A

 

 

Special

Knowledge/

Skills

Required:  N/A

Preferred:  Technical experience in the copy or imaging industry a plus.