Desktop Support Specialist

Job Details: Level: Experienced, Job Location: SHV LA North Market - Shreveport, LA, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: Undisclosed, Job Shift: Day, Job Category: Information Technology, Desktop Support Specialist  Location: Manufacturing facility (on-site, Monday through Friday, normal business hours)  Travel: Up to 10%, covering local sites as needed  Position Summary  We are seeking an IT Helpdesk Technician to be the first point of contact for technical support across our manufacturing and office environments. You will help employees at every level, from the production floor to the executive suite, resolve issues quickly and keep their technology running. This is an in-office role with no remote option.  Key Responsibilities  Deploy and maintain desktop application software  Provide technical support to end users at all levels, from front-line staff to executives  Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, both remotely and in person  Support the employee lifecycle, including onboarding new hires, handling moves, and processing terminations  Administer printers, including managing service calls and replacing toner  Support periodic inventories of IT resources  Perform other duties as assigned  Qualifications: Technical skills  Extensive knowledge of Windows OS, iOS, and Android devices  Experience supporting Microsoft Office 365, RingCentral, Intune, Autopilot, and Freshservice  Experience supporting engineering applications, such as AutoCAD, Gibbs CAM, and Predator  Professional skills  Excellent written and verbal communication skills in English  Strong critical thinking, independent analysis, and problem-solving abilities  Awareness of SLAs, with good judgment in following the escalation path  Excellent time management and multitasking skills  Strong work ethic and the ability to see tasks through to completion  Ability to work both independently and as part of a team  Experience working in both manufacturing and office environments  Preferred Qualifications  Four or more years of professional IT experience in a corporate environment  Relevant education or IT certifications (e.g., CompTIA A+, Microsoft certifications)  Prior experience in a manufacturing environment  Ability to communicate effectively between manufacturing and IT stakeholders  Confidence in bringing stakeholders together on system modernization and integration  A team-oriented mindset and professional conduct that supports productivity, efficiency, and cooperation across the organization  Work Environment and Physical Requirements  Standard business hours, Monday through Friday, on-site, with after-hours support as needed  Sitting or standing for extended periods  Lifting and carrying up to 25 lbs  Work across manufacturing and office settings  Supported platforms: Windows, iOS, and Android