Desktop Support Specialist

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will be full-time contract and onsite in Fort Myers.

What You'll Do

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues
• Install, configure, and maintain desktop operating systems, applications, and updates
• Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner
• Escalate complex issues to higher-level IT teams when necessary
• Maintain accurate documentation of incidents, solutions, and system configurations
• Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment
• Support remote users via phone, email, and remote access tools
• Ensure compliance with security policies, including antivirus, patch management, and access controls
• Participate in asset management, inventory tracking, and equipment lifecycle management

What You'll Need

Required:

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• 1-3 years of experience in a desktop support, technical support, or help desk role
• Strong knowledge of Windows and/or macOS operating systems
• Experience supporting Microsoft 365 applications and services
• Familiarity with Active Directory and basic networking concepts
• Experience with ticketing systems and remote support tools
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple support requests in a fast-paced environment

Preferred:

• IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent
• Experience supporting mobile devices, including iOS and Android platforms
• Knowledge of endpoint management tools such as Microsoft Intune, SCCM, or JAMF
• Experience with PowerShell, Bash, or other scripting and automation tools
• Experience supporting hybrid or enterprise-scale environments
• Strong documentation and organizational skills
• Ability to work independently and collaboratively within a team environment

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time, with occasional movement throughout the office
• Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor
• May require lifting, carrying, and moving computer equipment and peripherals up to 40 pounds
• Frequent interaction with employees and stakeholders at all levels of the organization

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.