Helpdesk and Office Assistant

There’s a special satisfaction in hearing, “Thank you. That made my day.”

Here, you’ll have opportunities to earn those words. Help someone get moving again. Give a new teammate a welcoming start. Make the office a place where people feel supported.

You don’t need a career in technology to begin. Bring your curiosity, patience and willingness to learn. With daily guidance, you’ll turn small discoveries into growing confidence.

Feel the pride of becoming someone others can count on. Find joy in making a confusing moment feel manageable. Watch your kindness ripple through someone else’s day.

You’ll help shape a future where asking for help feels easy. You’ll set a new standard for thoughtful, dependable support. You’ll leave people more confident because you were there.

Build your skills. Make yourself proud. Help others thrive.

ROLE SNAPSHOT

• Pay: $31.00 to $39.00 per hour
• Location/Schedule: Onsite at 125 SW 3rd Pl, Cape Coral, FL 33991 · Full-time · US Eastern business hours
• Department: IT Infrastructure & Security
• Reports to: Manager, IT Infrastructure & Business Continuity
• Purpose: Help employees stay productive while keeping office operations, equipment and everyday support requests organized.

ABOUT THE ROLE

About half your work will be IT support: answering tickets, preparing laptops, helping employees with accounts and troubleshooting everyday problems. The other half will be office support: shipping equipment, receiving deliveries, tracking inventory and keeping shared spaces and equipment working.

Most employees work remotely, so getting equipment prepared correctly and delivered on time matters. You’ll also pick up open tickets from the overnight support team each morning and work with a small infrastructure team on escalations.

This is an entry-level role. No prior professional IT experience or college degree is required. 

KEY RESPONSIBILITIES

• Own the daytime helpdesk queue, pick up overnight handovers, keep employees informed and resolve or escalate requests within response targets.
• Prepare new-hire accounts, licenses, laptops and access; handle departures, equipment recovery and instructed data preservation.
• Troubleshoot Windows laptops, Microsoft 365, printers, docks, monitors, audio and basic connectivity.
• Prepare and enroll devices using Microsoft Intune / Autopilot and a remote-management platform, with training provided.
• Verify identity before account changes, follow access procedures, protect confidential information and escalate suspicious messages or calls.
• Track equipment inventory, prepare shipments, monitor deliveries and process returns from remote employees.
• Coordinate supplies, vendors and building services; keep meeting rooms and shared equipment working; assist with directed onsite infrastructure tasks.
• Document every ticket and turn recurring problems into short, useful how-to articles.

MUST-HAVE QUALIFICATIONS

• A genuine interest in technology and helping people use it.
• Confidence using Windows and Microsoft 365, including Outlook, Teams and OneDrive, as an everyday user.
• Willingness to learn quickly and ask for guidance when unsure.
• Clear, friendly written and spoken English, including the ability to explain a fix to a nontechnical person.
• Reliable organization and follow-through on requests, equipment and outstanding tasks.
• Ability to work onsite during business hours and lift and move equipment weighing approximately 40 lb (18 kg).

PREFERRED QUALIFICATIONS

• Helpdesk, IT support or customer-facing experience, including internships, school IT or retail technology work.
• Exposure to Active Directory, Entra ID or a ticketing system.
• Familiarity with Microsoft Intune / Autopilot or another device-management tool.
• Basic macOS or mobile-device support.
• An entry-level certification such as CompTIA A+ or Microsoft 365 Fundamentals.
• Experience shipping and tracking equipment for remote employees.
• Interest in developing toward systems administration.

WHAT WE OFFER

• An entry point into IT without requiring a degree or previous professional IT experience.
• Daily training and supervision as you learn.
• Hands-on experience inside a small infrastructure team.
• Training on the tools used in the role.
• A path toward systems administration for people who demonstrate interest and growth.

HONEST CHALLENGE

This role combines technology support with practical office work. You’ll switch between helping a frustrated employee, preparing a shipment, following up on a ticket and keeping equipment records accurate. Success means staying calm, documenting your work and closing the loop—even on small requests. When a request involves identity, access or confidential information, you must follow the process and ask when unsure.

The pay range for this position is $31.00 to $39.00 per hour. Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.

This position is benefits-eligible. Mercola provides competitive, affordable, and diverse benefit programs that support your total health – from a healthy body to a healthy mind. These benefits support you and your family in all aspects of life:

· Medical, Dental, and Vision coverage

· Optional Accident, Hospital Indemnity, and Critical Illness

· Employee Assistance Program (EAP)

· Employer-paid Life and AD&D Insurance

· Optional Supplemental Life and AD&D Insurance

· Short- and Long-Term Disability Insurance

· Flexible Spending Accounts

· Health Savings Accounts

· Dayforce Wallet – get paid as you earn

· Employee Discount

· Retirement Planning (401k with matching contribution)

· Pet Insurance

· Wellness Program Offerings

· Paid Time Off, accrued per pay period based on years of service, starting at 15 days annually.

· 9 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The Company expects to accept applications for this position until October 23, 2026, but encourages interested applicants to apply as soon as possible. We will review this information, and one of our Talent Acquisition professionals will reach out if your background aligns with the position.

Our Commitment to Equal Opportunity and Inclusion

Mercola and its affiliates (“Mercola”) are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race (including hairstyle and texture), color, religion or belief (or lack thereof) (including religious grooming and dress practices), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. If you need accommodation, please send an email to hr@mercola.com to let us know the nature of your request.

Avoid Recruitment Scams

Mercola has become aware of fraudulent recruiting activities being conducted by individuals falsely claiming to represent our company using email addresses associated with the @mercolacareers.com domain.

Please be advised that Mercola will never ask job applicants to pay fees, purchase equipment, provide banking information, or send money at any stage of the recruiting or hiring process.

All legitimate employment opportunities are posted exclusively on our official Careers page, and all recruitment-related email communications from Mercola will come only from authorized company email addresses ending in @mercola.com.

If you receive a suspicious email, text message, or other communication claiming to be from Mercola, particularly one using the @mercolacareers.com domain, we encourage you not to respond, click any links, or provide any personal or financial information. If you believe you have been targeted by a recruiting scam, please report the incident to your local law enforcement authorities and, if appropriate, to the platform where the communication originated.