Desktop Support Specialist
S R INTERNATIONAL INC
- Location
- Onsite (Harrisburg, PA)
- Employment
- Full-time
- Level
- Mid Level
Posted 1 week ago
About the Role
SR International Inc is seeking a Desktop Support Specialist to provide Tier 2 technical support for hardware, software, and network infrastructure. This role involves installing, configuring, and troubleshooting various IT systems across multiple office and field locations.
Skills
Desktop Support
PC Installation
Hardware Troubleshooting
Software Installation
LAN/WAN
TCP/IP
Microsoft Windows
SCCM
Active Directory
Cisco VPN
Remedy
Cat5e/Cat6 Cabling
Laptop Support
Multifunction Printers
Mobile Device Support
Tier 2 Support
Full job details
Job Title: Desktop Support Specialist
Job Code: PA 806916
Client: Commonwealth of Pennsylvania – PennDOT
Location: Montoursville, PA (100% Onsite – Local Candidates Only)
Duration: Until 06/30/2027
Work Hours: Monday – Friday | 40 Hours/Week
Work Location: District 3 Office, Montoursville, PA
Position Overview
The Commonwealth of Pennsylvania – PennDOT is seeking an experienced Workstation Specialist to provide Tier 2 desktop support across District 3 offices, construction field sites, and remote locations. The ideal candidate will have strong experience installing, configuring, troubleshooting, and supporting enterprise PC hardware, software, printers, mobile devices, and network infrastructure in a LAN/WAN environment. This position requires travel throughout the assigned region and is 100% onsite.
Required Skills
- 4+ years of PC hardware/software installation, configuration, and troubleshooting in an enterprise LAN/WAN environment
- 4+ years supporting laptops and docking stations
- 4+ years supporting multifunction printers
- 2+ years of Remedy or similar ticketing system experience
- 2+ years installing Cat5e/Cat6 cabling and performing cable terminations
- Experience with Microsoft Windows, TCP/IP, Remote Desktop (RDP), and desktop support
- Valid Driver's License and willingness to travel throughout the assigned region
- Strong troubleshooting, communication, customer service, and documentation skills
Preferred Skills
- Cisco VPN router installation and support
- Active Directory
- Microsoft System Center Configuration Manager (SCCM)
- Hyena System Management Software
- Process documentation
- Project management
- Team deployment experience
- Experience interpreting architectural or electrical plans
Key Responsibilities
- Install, configure, troubleshoot, and maintain desktop PCs, laptops, printers, and peripherals.
- Provide Tier 2 technical support for hardware, software, and network-related issues.
- Install Windows operating systems, applications, drivers, and system images.
- Configure Active Directory workstation accounts and support enterprise user accounts.
- Support Cisco AnyConnect VPN, LAN/WAN connectivity, TCP/IP networking, and SCCM deployments.
- Install and terminate Cat5e/Cat6 network cabling.
- Configure and support iPhones, iPads, and MDM-managed mobile devices.
- Maintain inventory, asset records, and Remedy tickets.
- Support Microsoft Teams, VoIP, conferencing equipment, and telecommunications.
- Travel to PennDOT offices, construction sites, and other Commonwealth locations to provide onsite technical support.
Primary Skills
Desktop Support, Workstation Support, PC Installation, Hardware Troubleshooting, Software Installation, LAN/WAN, TCP/IP, Microsoft Windows, SCCM, Active Directory, Cisco VPN, Remedy, Cat5e/Cat6 Cabling, Laptop Support, Docking Stations, Multifunction Printers, Mobile Device Support, MDM, Microsoft Teams, VoIP, Asset Management, Tier 2 Support, Customer Support, Technical Documentation, Project Management.