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Desktop Support I
Calvary Chapel Fellowship of Melbourne
- Location
- Onsite (West Melbourne, FL)
- Compensation
- $15 - $18/hr
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the Role
Calvary Chapel Fellowship of Melbourne is seeking a Desktop Support I to join their IT team. This role is crucial in providing technical assistance and maintaining end-user workstations to support the church's mission and community.
Skills
Windows 11 Troubleshooting
LAN/WAN Troubleshooting
Printer Troubleshooting
Technical Support
Help Desk Ticketing
Written Communication
Task Switching
Confidentiality
Attention To Detail
Independent Work
Team Collaboration
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Perks
- Employee discounts
Full job details
Benefits:
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Desktop Support I
Reports to: Assistant Director, IT
FLSA Status: Hourly (Non-Exempt)
Hours per week: 40 hours, Full-time
Campus: Melbourne
We exist to glorify God by being a loving community where people are saved, set free, discipled, empowered, and sent out to fulfill their God-given calling.
Job Summary:
This position is responsible for handling low-level support of service requests for Calvary Chapel, setup, removal and maintenance of end user workstations, Wednesday and weekend service needs, and meeting company and user requirements.
Essential Duties and Responsibilities:
· Efficiently handle support requests via telephone, email, helpdesk ticketing system, and in-person, ensuring timely resolution of technical issues (Mark 10:45)
· Prioritize, identify, and escalate help desk tickets as necessary to ensure prompt resolution (1 Corinthians 14:40)
· Deliver friendly, courteous, and high-quality IT support to all users, including staff and volunteers (Matthew 5:16)
· Accurately document actions taken during ticket resolution and ensure issues are resolved efficiently
(1 Peter 4:10)
· Function as a productive part of the church staff, attending staff meetings and contributing to team goals
· Other duties as assigned by supervisor(Colossians 3:23)
Job Skills and Competencies:
· Must have good technical understanding and ability to pick up new tools quickly (1 Peter 4:10)
· Computer Skills including Windows 11 basic troubleshooting
· Maintain confidentiality of all personal and company information
· A+ Certification preferred
· Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format
· Efficient task switching ability
· Ability to work independently and/or as part of team (2 Timothy 2:15)
· Attention to detail
· Basic troubleshooting of LAN/WAN
· Basic printer troubleshooting
· Desire to learn new tasks (Galatians 6:9)
Other Qualifications:
· Calvary Chapel must be your home church with regular attendance
· Keep the ministry in the forefront of all you do, with a servant heart and optimistic attitude
· (Philippians 2:3)
· Conduct yourself in a manner that reinforces the core values and mission of Calvary Chapel and agree to our Statement of Faith
· Function as a productive part of the church staff and attend staff meetings in coordination with direct supervisor
· Demonstrate a mature, ongoing personal relationship with Jesus through spiritual and moral integrity
· Strong commitment to the vision and mission of Calvary Chapel Melbourne (John 13:34-35)
· Fruit of the Spirit is consistently displayed in your life, as a reflection of God’s love to colleagues and visitors (Galatians 5:22-23)