Desktop Support Engineer

Company Description

We connect the world’s top investors and business leaders to the insights that shape investment decisions. From private equity firms and hedge funds to leading consultancies, our clients count on us to find the exact expert they need — fast.

Since 2007, we’ve grown to 1,500+ people across global financial hubs, becoming a trusted research partner to thousands of decision-makers. This is where ambitious people come to accelerate their careers.

Job Description

Are you the "go-to" person for your friends and family when their tech hits a snag? Do you find genuine satisfaction in solving problems and making someone’s day easier? We are looking for a proactive, self-sufficient Desktop Support Engineer to be the on-the-ground face of our IT team in New York.

At Third Bridge, we know that our global success relies on seamless technology. In this role, you’ll have be the primary support for our New York office while providing remote assistance to our growing teams in LA.

What You’ll Do

This is a front-facing, "get stuck in" role where no two days are the same. Your typical day will involve:

• Hardware: You’ll be the local expert for MacBook hardware fixes, from set up to troubleshooting.

• On-the-Ground Support: Acting as a "friendly face," you’ll triage roughly 20 tickets a day, distinguishing between a "showstopper" and standard requests.

• Meeting Rooms: Ensuring our AV kit and conference spaces are always resourced and ready for high-stakes client calls.

• User Lifecycle: Managing account creation for our excited new joiners and ensuring smooth transitions for leavers.

• Remote Collaboration: Providing world-class support for our Dallas and LA offices, ensuring consistent service across the region.

This is an essential on-site role (5 days a week) in our NYC office.

Qualifications

What You’ll Bring

We value practical experience and a "service-first" mindset. Whether you’ve spent time at the Apple Store or worked in a busy corporate office, we want someone who can hit the ground running.

• Technical Excellence: You must know your way around a MacBook. Experience troubleshooting AV equipment is also essential.

• The "How Can I Help?" Mindset: You likely have a background in hospitality or retail—you understand that tech support is as much about people as it is about computers.

• Self-Sufficiency: Since your manager is based in London, we need to trust you to own the office environment, manage your time, and "get on with it" with support, but with minimal supervision.

• Clear Communication: You can translate "tech-speak" into everyday language that any employee can understand.

Additional Information

How will you be rewarded? 

• Salary: $60,000 to $65,000 per annum, dependent on experience. Plus an annual bonus of up to 5%.
• Vacation: 15 days (which increases to 20 days after 2 years of service) plus US Holidays.
• Learning: personal development allowance of $1,500 per year.
• Health and well-being: a variety of insurance plans, including health coverage by Cigna, Medical Insurance, Dental insurance and Vision plan, plus a personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account). And also a variety of health and wellbeing events to focus on mental health.
• Future and family: 401K matching up to 5% of your base salary, life insurance, a long-term disability policy dependent care FSA and pet insurance.
• Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays'
• Social: weekly optional social gatherings, daily breakfast and snacks, social events
• ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge)
• Frontline Innovation: your chance to share your ideas for improvement through Hackathons and other events

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.