Desktop Support Engineer

Company Description

RIVO is seeking a personable, technically curious Desktop Support Engineer who enjoys helping people as much as they enjoy solving technology challenges.

We're looking for someone who takes pride in delivering a great support experience, building relationships, and becoming the person employees know and trust when they need help. In a company between 250-300 employees, you'll have the opportunity to make a visible impact every day as one of the primary faces of IT. As our workforce includes both English- and Spanish-speaking employees, the ability to communicate effectively in Spanish is a plus and can help enhance the support experience across the organization.

While much of the role is hands-on desktop support, workstation deployment, and user administration, you'll also have opportunities to expand your technical expertise through endpoint management, Microsoft Intune administration, automation initiatives, and technology improvement projects. You'll work alongside experienced IT professionals who are invested in mentoring and developing your skills.

If you're someone who enjoys solving problems, supporting people, continuously learning, and making a meaningful impact, we'd love to hear from you!

Job Description

What You’ll Do

Desktop Support & End User Experience

• Provide advanced technical support and troubleshooting for hardware, software, operating systems, and end-user technology issues.
• Configure, deploy, maintain, and upgrade desktops, laptops, mobile devices, peripherals, and workplace technology equipment.
• Support employee onboarding activities, including workstation setup, device provisioning, software installation, and technology readiness for new hires.
• Serve as an escalation point for complex desktop support matters, identifying root causes and implementing sustainable solutions.

Endpoint & Device Administration

• Administer and maintain endpoint management platforms, including Microsoft Intune and related device management technologies.
• Perform user provisioning, onboarding, offboarding, and access administration activities in accordance with established security standards.
• Manage device lifecycle administration activities, including deployment, replacement, asset tracking, compliance monitoring, and retirement of end-user technology equipment.
• Participate in technology projects related to endpoint management, system upgrades, workplace technology enhancements, and continuous improvement initiatives.

Process Improvement & Technical Operations

• Create and maintain basic scripting and automation solutions that improve operational efficiency and reduce manual administrative tasks.
• Develop and maintain technical documentation, support procedures, and knowledgebase resources to improve service delivery and operational consistency.
• Provide technical recommendations regarding end-user computing technologies, device management practices, and support processes.
• Perform other duties and responsibilities as assigned.

Qualifications

What We Look For

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required. 
• Minimum of 2 years of experience supporting enterprise desktop environments, endpoint management platforms, and workplace technology systems. 
• Advanced knowledge of Windows operating systems, workstation hardware, and enterprise desktop technologies. 
• Knowledge of Microsoft Intune, Microsoft 365, Microsoft Entra ID (Azure Active Directory), and related administration tools. 
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues. 
• Ability to exercise independent judgment when evaluating technical issues, recommending solutions, and prioritizing competing business needs. 
• Excellent interpersonal, customer service, verbal, and written communication skills. 
• Excellent attention to detail, organizational skills, and time management abilities. 
• Ability to adapt to changing priorities while effectively managing multiple initiatives in a fast-paced environment. 

Preferred Qualifications

• Fluent or professional proficiency in both English and Spanish preferred to support a diverse employee population.
• Relevant industry certifications such as Microsoft Certified: Endpoint Administrator Associate, Microsoft 365 Certified, CompTIA A+, Network+, Security+, or comparable certifications are strongly preferred. 
• Working knowledge of scripting and automation technologies, including PowerShell or similar tools preferred.  
• Working Knowledge of endpoint management solutions, device lifecycle administration, and workplace technology best practices preferred.

Additional Information

Company Benefits 

• Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey
• Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak 
• Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees 
• Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres! 
• Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction! 
• Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass 
• Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition 
• Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year  
• Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 cost share—because your well-being is our priority 
• Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence

We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. A reasonable estimate of the salary range for this job is $60,000.00 to $80,000.00. Individual salaries within those ranges take into account the wide range of factors that are considered in making compensation decisions including but not limited to education; experience and training; licensure and certifications; knowledge and skill sets; and other business and organizational needs.

RIVO Holdings, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older) and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law.