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SpikeIT Global Solutions, Inc.

Desktop Support Engineer

SpikeIT Global Solutions, Inc.

Location
Onsite (Newark, New Jersey)
Employment
Contract
Level
Mid Level
Posted 3 days ago

About the Role

SpikeIT Global Solutions is an IT services firm specializing in cloud transformation, data, and AI. The Desktop Support Engineer role provides Level 1 and 2 technical support for hardware, software, and network issues within a 24/7 support team environment.

Skills

Windows AD Office 365 DHCP DNS LAN/WAN Ticketing system Asset management Vendor coordination Customer service Communication skills Hardware troubleshooting Software troubleshooting Printer support Scripting ITIL Airwatch MDM

Full job details

Company Description

 

 

Job Description

Position: Desktop Support Engineer
Location: Newark, NJ
Schedule: 5 days per week, onsite.
Interview Process: Initial phone screening, followed by an in-person interview.

You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues.

 

Requirements:

  1. 4–6 years’ experience or college degree
  2. Windows AD, Office 365, DHCP, DNS, LAN/WAN
  3. Ticketing system, asset management, vendor coordination
  4. Strong customer service and communication skills
  5. Saturday and holiday availability

 

Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM.


Note:

  • Fully onsite role requiring presence 5 days a week, Tuesday to Saturday from 8:00 AM to 4:30 PM.
  • Must be available to work Saturdays and certain holidays as part of a 24/7 support team.

Additional Information

All your information will be kept confidential according to EEO guidelines.