Desktop Support

Job DetailsJob Location: Decatur Store - Decatur, TX 76234Position Type: Full-Time/Part-TimeSalary Range: $19.00 - $21.00Travel Percentage: Up to 25%Job Shift: DayJob Category: Information TechnologyDecatur, TX Job Type Full-Time Status Non-Exempt Travel Approximately 30% travel required Relocation No relocation assistance provided Candidate Requirements Local candidates preferred Duties/Responsibilities · Install and configure computer hardware, software, network printers, and scanners · Monitor and maintain computer systems and related equipment · Respond to service requests and technical issues in a timely manner · Provide technical support across the company, including remote locations and out-of-state sites, both in person and remotely · Set up accounts and equipment for new users · Troubleshoot, repair, and replace equipment as necessary · Run and terminate network cabling · Work with vendors to resolve hardware and software issues · Test and evaluate new technology solutions · May be asked to assist other departments during periods of staffing shortages or increased workload · Participate in on-call support rotation · Perform other related duties as assigned Required Skills/Abilities · Minimum 5 years of desktop support experience · Strong technical and logical troubleshooting skills · Excellent problem-solving abilities · Ability to prioritize tasks and meet strict deadlines · Strong attention to detail · Ability to work independently and as part of a team · Ability to lift and carry equipment as needed Education and Experience · 5 years of help desk or desktop support experience · 5 years of Windows support experience Physical Requirements · Prolonged periods of standing and working on equipment · Must be able to lift up to 75 pounds at times · Ability to perform repetitive movements over extended periods · Must be available to work nights and weekends on a rotating basis All positions are subject to back ground checks Benefits:   Dental insurance Employee discount Health insurance Paid time off Vision insurance   Experience:   Help desk: 5 years  Windows: 5 years    Work Location: In person Qualifications