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Xperteks

Deskside IT Support Engineer (Mac/Apple Specialist) – Dedicated On-Site

Xperteks

Location
Onsite (New York, NY)
Compensation
$55k - $75k/yr
Employment
Full-time
Level
Mid Level
Posted 3 weeks ago

About the Role

Xperteks seeks a dedicated Deskside IT Support Engineer to provide high-touch, on-site technical support for executives and staff within a heavy Mac environment. This role serves as the primary on-site liaison between the client and the MSP service desk, ensuring stable and productive technology operations.

Skills

MacOS Troubleshooting iOS Troubleshooting Addigy MDM Apple Ecosystem Management Desktop Support VIP Support Autotask ITGlue Microsoft 365 Google Workspace Enterprise VPN Hardware Repair Data Migration Customer Service Technical Documentation Endpoint Security

Benefits

  • Healthcare
  • 401(k)
  • PTO

Full job details

Location: New York, NY – Fully On-Site at Client Location
Employment Type: Full-Time, Permanent

Are you a macOS expert who thrives on face-to-face interaction? We are seeking a dedicated Deskside IT Support Engineer to join our team. In this role, you will be employed by our MSP, but you will work 100% on-site as a dedicated, embedded engineer at one of our premier corporate client locations. You will serve as the trusted, visible face of IT, providing high-touch desktop support specifically tailored to a heavy Mac environment. This role combines the stability and growth opportunities of an established MSP with the focus and community of a dedicated single-site placement.


Key Responsibilities

  • On-Site Support: Provide elite, face-to-face deskside technical support for local executives and staff.
  • Apple Ecosystem Management: Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
  • Hardware & Software Lifecycle: Handle local hardware repairs, data migrations, and software installations.
  • MDM Administration: Utilize Addigy to manage, patch, configure, and secure macOS endpoints.
  • Documentation & Tickets: Keep highly accurate, up-to-date documentation and track your daily tasks.
  • Cross-Platform Integration: Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.
  • VIP Support: Deliver white-glove, priority technical assistance to C-suite executives and VIP users.
  • MSP Liaison: Act as the primary on-site bridge between the client’s local staff and our remote MSP service desk.

Qualifications & Skills

  • Experience: 3+ years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise.
  • OS Expertise: Advanced, deep-dive troubleshooting knowledge of macOS and iOS.
  • MDM Knowledge: Hands-on experience using Addigy for Apple device management.
  • MSP Tools: Experience utilizing Autotask for ticketing and ITGlue for documentation is a major plus.
  • Soft Skills: Exceptional customer service, clear communication, and a polished professional presence.
  • Autonomy: Ability to manage your daily on-site ticket queue independently with minimal direct supervision.
  • Certifications: Apple Certified Support Professional (ACSP) or Addigy certifications are highly desirable..

What We Offer

  • The dynamic culture and career path of a leading Managed Service Provider.
  • The consistency of working at a single, dedicated modern client workplace.
  • Competitive salary, comprehensive healthcare benefits, 401(k) matching, and paid time off.