Call Center Helpdesk
My3Tech Inc
- Location
- Onsite (Nashville, TN)
- Compensation
- $20 - $27/hr
- Employment
- Full-time
- Level
- Mid Level
Posted 2 days ago
About the role
My3Tech is an IT services and consulting firm providing technology solutions to public and private sectors. This role involves providing IT helpdesk support, troubleshooting hardware and software, and managing systems via ServiceNow.
Skills
IT Call Center
Customer Service
Printer Administration
Active Directory Management
iOS Management
Video Conferencing
Network Troubleshooting
VPN
Wifi
Application Troubleshooting
Remote Support
Hardware Deployment
ServiceNow
Ticket Management
Full job details
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment