AV and IT Support Specialist

Job DetailsJob Location: TECHNICAL CENTER - DEARBORN, MI 48120 AV & IT Support Specialist ? Classification: Non-Exempt ? Reports to: Director of AV Productions ? ? Our Mission For almost a century, KLA’s mission is to create value by delivering world-class communications solutions. ? Your Impact The A/V & IT Support Technician is responsible for supporting the installation, configuration, and operation of conference room technology, A/V systems, and end-user IT equipment. This role ensures that audio, video, networking, and collaboration tools function reliably to support meetings, events, and daily business operations. The technician provides on-site technical support, assists with system setup and troubleshooting, and helps maintain a high-quality user experience for clients and internal teams. ? A Glimpse of What You’ll Do ? Preparing, operating, and troubleshooting Conference Room A/V systems for executive level meetings, presentations, and general room use Provide technical support to users experiencing issues with A/V systems, computers, or network connectivity Preventative maintenance of installed A/V systems to ensure flawless daily functionality and reduce equipment failures Install, configure, and support conference room technology including displays, cameras, microphones, speakers, and video conferencing systems Assist with installation and configuration of hardware such as workstations, printers, and other technology devices Troubleshoot network connectivity issues including local area networks, wireless network access, device connectivity, etc. Read diagrams, drawings, and work orders to ensure proper equipment placement and system functionality Responsible for equipment inventory, activity and error logs, quality control, and repairs Train users on conference room technology and collaboration tools to ensure effective use of systems Maintain clear communication with clients, internal teams, and project managers to ensure technology is running successfully Stay current on emerging A/V, collaboration, and IT technologies ? Perform other incidental and related duties as required and assigned ? What You Bring Associate degree in Information Technology, Audio/Visual Technology, or related field; or equivalent work experience 3+ years of experience in A/V support, IT support, or network administration Advanced hands-on experience with video conferencing systems (Crestron, Neat, Logi, Poly, Qsys) and video conference platforms (e.g., Zoom Rooms, Microsoft Teams Rooms, WebEx) Advanced knowledge of signal flow of video conferencing systems and individual peripherals Experience with audio systems, projectors, displays, and lighting equipment Familiarity with Windows and Mac operating systems, basic networking concepts, and common office applications Thrive in high pressure environments while keeping a calm, professional demeanor Ability to communicate technical concepts to non-technical users in a clear, concise, and professional manner while delivering a positive client experience?? ? Strong troubleshooting skills with the ability to solve technical issues quickly and efficiently Ability to read diagrams, schematics, and technical documentation Excellent organizational, time management, and communication skills Ability to lift and move moderate equipment (up to 50 lbs) and work on ladders when necessary Customer-focused mindset with the ability to train and guide end-users ? Additional Information Days and hours may vary; evening and weekend work will be required depending on the needs of the business Travel is primarily local, although some out-of-area and overnight travel may be expected ? Please note this job description, is meant to be a representation of the physical demands, work environment, and day-to-day activities, duties or responsibilities that are required of an employee for this job; it is not meant to be all-inclusive or limited to the above outline. To remain an industry leader, duties, responsibilities and activities of any KLA Laboratories employee may change, at any time, to meet the needs of the Company or the Customer, with or without notice. ? Qualifications