IMMI is seeking a IT Help Desk Intern to join our growing team in Westfield, IN for the Summer of 2027! Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility. CAPE (Center for Advanced Product Evaluation) is one of the world's premier testing facilities, providing advanced testing and validation services for internal product development and external customers. As an employee-owned company (ESOP), IMMI offers team members the opportunity to share in the company's success while contributing to industry-leading innovations in transportation safety.

Job Summary:

As a Help Desk Intern, you will assist in providing exceptional customer service and technical support for hardware and software issues in a manufacturing environment. You will work closely with the IT team to ensure efficient data tracking, manage Active Directory and Azure User profiles, plus support computer imaging and deployment processes.

Essential Functions:

Assist with period end close process, including preparing journal entries and generating and reviewing financial statements.
Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
Assist in Active Directory and Azure management of user accounts.
Support and troubleshoot Microsoft Office applications.
Track inventory and assist in computer imaging and deployment.
Documentation of resolutions for reporting purposes.
Capture detailed information before escalating issues to senior staff or corporate technology groups.
Install and train end users in new technologies
Provide remote technical support over the phone or internet
Deliver exceptional customer service and maintain effective communication with users.

Skills & Qualifications:

Currently enrolled at an accredited school/university
At least 18 years of age
Basic understanding of computer hardware and software
Fundamental networking skills and troubleshooting abilities.
Familiarity with Microsoft Office Applications.
Active Directory and Azure knowledge is a plus.
Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
Ability to manage multiple tasks and maintain attention to detail.
Previous experience in a technical support role is preferred but not required.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 50 pounds occasionally.
Prolonged looking at computer screens.
Use of functional Core Tools

Functional Competencies:

These are the competencies that are specified within the relevant functions of the job. The training for these competencies is kept for each team member in the job function training plan in their department. The competencies are as follows:

Problem Solving
Diligence
Functional Core Tools
Effective communication

The general competencies in coordination with the job function are defined in goals and objectives and reviewed regularly and in a mid-year review and evaluated annually for each team member. They are:

Knowledge; Job function
Delivery; Quality and Productivity
Communication & Leadership; commitment & motivation, and Communication & Professionalism, and Teamwork

Working Conditions/Environment:

This work is deadline-oriented, requires multitasking, fluctuating work schedule, and flexibility within the workday.
Frequent use of a computer and other office equipment is necessary.
Requires the ability for close vision, distance vision and depth perception.
Requires working and interacting with others, both in person and through phone, electronic, and written correspondence, and the ability to listen effectively, communicate clearly, maintain attention to detail, and perform focused work.
When in the warehouse, this position requires working with dirt/dust and noise. The use of a variety of proper PPE is required to provide a safe working environment.
This position requires working with various temperature conditions.

Compensation Classification:

FLSA Status: Non-Exempt (subject to review based on actual job duties and compensation)

2027 Summer IT Help Desk Intern

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