About the role
Systems Engineer and Help Desk Lead at a cybersecurity and IT services firm: work the ConnectWise board daily, resolve L1/L2 tickets across Microsoft 365, Windows, networking, and line-of-business apps, run daily Acronis backup audits and weekly NinjaOne patch reviews, triage RMM and SOC/MDR alerts, and deliver security rollouts across a dozen-plus regulated client environments. Requires 4+ years at a managed services provider, PowerShell, ConnectWise/RMM experience, and fluent written and spoken English and Spanish.