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Systems Engineer, Help Desk Lead

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FUNCSHUN Featured

Remote (Miami, Florida) $28k - $38k/yr Contract Mid Level
Hiring now

About the role

Systems Engineer and Help Desk Lead at a cybersecurity and IT services firm: work the ConnectWise board daily, resolve L1/L2 tickets across Microsoft 365, Windows, networking, and line-of-business apps, run daily Acronis backup audits and weekly NinjaOne patch reviews, triage RMM and SOC/MDR alerts, and deliver security rollouts across a dozen-plus regulated client environments. Requires 4+ years at a managed services provider, PowerShell, ConnectWise/RMM experience, and fluent written and spoken English and Spanish.

Skills

ConnectWise Manage (PSA) NinjaOne RMM Microsoft 365 administration Entra ID Exchange Online Intune Conditional Access Windows 10/11 Windows Server Active Directory Group Policy DNS/DHCP Hyper-V PowerShell Acronis backup EDR/MDR Duo MFA ThreatLocker Keeper password manager WatchGuard UniFi IT Glue documentation BitLocker phishing response PCI DSS FTC Safeguards CMMC bilingual English/Spanish AI tools (Claude, Copilot)
Hybrid (United States) $160k - $168k/yr Full-time Senior Level 6 benefits + 2 perks
Posted Today

About the role

UFG Insurance is hiring a Principal IT Support Engineer to architect and deliver enterprise-scale endpoint management solutions and automation strategies. This senior role serves as the final escalation point for technical issues while mentoring staff and collaborating with cross-functional teams to ensure secure and efficient workplace computing.

Skills

Endpoint management Automation PowerShell Bash Microsoft 365 Entra ID Intune Jamf Pro ManageEngine Device lifecycle management Endpoint security System architecture Technical leadership Mentorship Stakeholder engagement Troubleshooting
Hybrid (El Segundo, CALIFORNIA) $99k - $124k/yr Full-time Senior Level 1 benefits + 1 perks
Posted Today

About the role

Mattel seeks a Senior IT Analyst to provide high-touch, white-glove technology support to C-suite executives and their assistants. This role ensures seamless technical performance for daily operations and critical board-level engagements while maintaining strict confidentiality and service excellence.

Skills

IT support Executive support Windows MacOS Microsoft 365 ServiceNow Troubleshooting Communication Mobile device management Identity management MFA Networking AV support Collaboration tools ITIL Security compliance

Help Desk Manager (Lead)

CompQsoft, Inc.

Onsite (Colorado Springs, CO) $90k - $94k/yr Full-time Senior Level
Posted Today

About the role

CompQsoft is a digital transformation and IT services partner serving public and private sectors. The Help Desk Manager leads a team providing technical support for hardware, software, and email systems.

Skills

Help Desk Management Team Leadership Technical Support Windows Desktop Applications Hardware Troubleshooting Software Troubleshooting Printer Support Security+ CCNA-Security GICSP GSEC SSCP

Help Desk Manager (Lead)

CompQsoft, Inc.

Onsite (Colorado Springs, CO) $80k - $90k/yr Full-time Senior Level 1 benefits
Posted Today

About the role

CompQsoft is a digital transformation partner specializing in IT services, cloud modernization, and cybersecurity for public and private sectors. The Help Desk Manager role involves leading a team to provide technical support and troubleshooting for hardware, software, and directory services.

Skills

Help Desk Management Staff Supervision Troubleshooting Hardware Support Software Support Windows Desktop Applications Email Support Directory Services Printer Support Technical Support

Senior Help Desk Technician

City of New York

Onsite (New York City, New York) $70k - $80k/yr Full-time Mid Level
Posted Today

About the role

The Kings County District Attorney’s Office seeks a Senior Help Desk Technician to supervise help desk staff, manage IT hardware and software rollouts, and provide technical support. The role involves security monitoring, data center maintenance, and onboarding/offboarding processes within the Information Technology Bureau.

Skills

Technical desktop support Hardware installation Software administration Troubleshooting Team supervision Project management Security monitoring Data center maintenance Onboarding Offboarding Communication skills Time management Organizational skills Technical research

IT Support Analyst

American Golf Corporation

Onsite (Long Beach, California) $70k - $80k/yr Full-time Mid Level 5 benefits + 2 perks
Posted Today

About the role

American Golf is a leading operator of golf courses and country clubs across the United States, focused on elevating the game and community engagement. The IT Support Analyst role provides technical and business systems support across multiple locations, ensuring reliable technology operations and resolving hardware, software, and POS issues.

Skills

Technical support Troubleshooting Hardware maintenance Software support Network connectivity Point-of-sale (POS) systems Microsoft 365 Windows operating systems Azure services IT service management System configuration Vendor coordination Data synchronization Customer service Analytical skills Communication

IT Desktop Support Engineer

Omega Healthcare Solutions

Onsite (FL, United States) $30 - $33/hr Full-time Mid Level 6 benefits + 2 perks
Posted Today

About the role

Omega Healthcare Solutions is seeking an IT Desktop Support Engineer to provide onsite technical support for a patient-support contact center. The role focuses on minimizing agent downtime by troubleshooting hardware, software, and connectivity issues in a fast-paced healthcare environment.

Skills

Desktop support Windows 10/11 Active Directory Entra ID Troubleshooting Hardware support Network connectivity TCP/IP DNS DHCP VPN Ticketing systems Asset management Customer service Identity management Virtual desktop infrastructure

IT Help Desk Technician

Rallye Motor Company

Onsite (Roslyn, New York) $25 - $28/hr Full-time Mid Level 9 benefits
Posted Today

About the role

Rallye Motor Company, a premier luxury automotive dealership, is seeking a Help Desk Technician to provide first-line technical support for computer systems, hardware, and software. The role involves troubleshooting issues, managing user accounts, and maintaining IT infrastructure to ensure operational efficiency.

Skills

Technical Troubleshooting Desktop Support Laptop Support Application Support Password Support Hardware and Software Support Mobile Device Support Network Hardware Support Active Directory Google Enterprise Windows Apple Environments Networking SD-WAN VLANs Customer Service

IT Help Desk Support Part-Time

BelovED Community & Empowerment Academy Charter Schools

Onsite (Jersey City, New Jersey) $22 - $25/hr Part-time Entry Level
Posted Today

About the role

BelovED Community & Empowerment Academy Charter Schools is a high-performing charter school network in Jersey City. This role supports the organization's mission by maintaining IT infrastructure and providing technical assistance to ensure a smooth educational environment for students and staff.

Skills

Computer repair PC maintenance Mac support Chromebook support Printer troubleshooting Technical support Inventory management Hardware configuration Peripheral equipment setup Troubleshooting Typing

IT Specialist

Goodwill Industries of Northeast Texas Inc

Onsite (Sherman, Texas) $42k - $45k/yr Full-time Mid Level 7 benefits
Posted Today

About the role

Goodwill Industries of Northeast Texas is seeking an IT Support Specialist to provide technical assistance across multiple retail and processing locations. The role focuses on resolving hardware, software, and POS issues while maintaining security and compliance standards.

Skills

Technical support Hardware troubleshooting Software troubleshooting POS systems Microsoft 365 Intune Device configuration SharePoint OneNote SOP documentation Customer service Problem-solving Network peripherals Mobile device management SLA management
Remote (United States) $20/hr Part-time Mid Level 1 perks
Posted Today

About the role

Littera Education is a K-12 EdTech startup providing customized, high-impact tutoring services to school districts. This role supports the mission by delivering equitable access to quality student support through a fully remote, agile team environment.

Skills

Zendesk Customer support Helpdesk Education software Technical support Communication Problem-solving Agile methodology Cross-functional collaboration Attention to detail

IT Administrator

Nimble Robotics

Onsite (Burlington Township, New Jersey) $83k - $130k/yr Full-time Mid Level 3 benefits + 4 perks
Posted 1 day ago

About the role

Nimble Robotics is building an autonomous supply chain powered by generalist superhumanoid robots. The IT Administrator role manages the end-to-end employee IT lifecycle, network configuration, and security compliance across multiple facilities.

Skills

IT Administration Cisco IOS-XE Network Configuration Bash PowerShell Python Linux Windows Apple Android Asset Management Technical Support Automation Identity Management Compliance
Remote (US) $97k - $121k/yr Senior Level 4 benefits + 3 perks
Posted 1 day ago

About the role

DMI is a leading provider of digital services and technology solutions supporting federal government agencies and commercial enterprises. The IT Help Desk Manager leads a team to ensure efficient technical support, maintain federal compliance, and optimize IT infrastructure operations.

Skills

IT help desk management Team leadership Technical support Troubleshooting SLA management Federal regulations Cybersecurity IT infrastructure Performance management Ticketing systems Vendor coordination Budgeting Resource allocation Compliance auditing Communication Strategic decision making
Onsite (Washington, DC) $110k - $120k/yr Full-time Senior Level 2 benefits
Posted 1 day ago

About the role

Finnegan, a premier global intellectual property law firm, is seeking a Senior IT Analyst to provide high-level technical support and mentorship to attorneys and staff in Washington, DC. The role focuses on resolving complex hardware and software issues, managing device lifecycles, and supporting audiovisual services to ensure operational excellence.

Skills

Windows workstation management MS365 SharePoint OneDrive PowerShell Citrix VPN Teams Zoom Webex NetDocuments ServiceNow Hardware troubleshooting Technical mentorship AV support Mobile device management
Onsite (San Francisco, California) $79k - $110k/yr Full-time Mid Level 7 benefits + 3 perks
Posted 1 day ago

About the role

Oura empowers people to improve their health through its award-winning Oura Ring and app. This role supports the IT team by providing Tier 1–2 technical support for employees in San Francisco and remotely, ensuring device reliability and enhancing AI-assisted support resources.

Skills

IT support MacOS Windows Endpoint management Identity management SaaS AV systems Google Workspace Okta Jamf Intune Mosyle Kandji Troubleshooting Networking AI-assisted support
Onsite (3460 Dahlgren VA, Virginia) $59k - $106k/yr Full-time Senior Level
Posted 1 day ago

About the role

Leidos supports the Navy's NGEN program by delivering core backbone infrastructure, including cybersecurity and network operations. This role provides desk-side and network support to government site customers, ensuring operational continuity and technical resolution.

Skills

Desktop support Hardware troubleshooting Software troubleshooting Network troubleshooting Layer 1 networking VoIP VTC Customer service Ticket management Windows 10 Technical documentation Leadership Analytical thinking Communication skills Rack mounting
Onsite (Washington, District of Columbia) $75k - $100k/yr Full-time Senior Level
Posted 1 day ago

About the role

VetJobs is recruiting for an IT support specialist to provide on-site technical assistance at government facilities. The role involves hardware repairs, asset management, and incident resolution for end-users.

Skills

IT Support Hardware Repair Asset Management Inventory Control Troubleshooting Ticketing Systems ITSM Deskside Support Lifecycle Management VIP Support Cable Management Peripheral Configuration Incident Resolution Break/Fix Technical Refresh

IT Support Analyst I

South Plains Electric Cooperative, Inc.

Onsite (Lubbock, Texas) $63k - $99k/yr Full-time Mid Level
Posted 1 day ago

About the role

South Plains Electric Cooperative is a not-for-profit utility serving over 70,000 meters across 18 counties in Texas. The IT Support Analyst I role provides first-tier technical support, troubleshooting hardware, software, and network issues for employees while managing IT assets and documentation.

Skills

Technical support Hardware troubleshooting Software installation Network troubleshooting Operating system configuration Remote desktop support IT asset management Anti-virus support Technical documentation LAN/WAN technologies Server support Wi-Fi technology Computer repair Helpdesk support
Onsite (USA - Hunt Valley - Gilroy Road, Maryland) $62k - $98k/yr Full-time Mid Level 8 benefits + 3 perks
Posted 1 day ago

About the role

Jabil is a global manufacturing partner providing engineering and supply chain solutions. This role provides on-site technical support for desktop systems, software, and network resources within a regulated medical manufacturing environment.

Skills

Technical support Troubleshooting Desktop support Software installation Network resources Documentation ServiceNow Active Directory VOIP systems CMDB LAN principles Microsoft Office Customer service Communication skills Time management Safety compliance

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