Window System Administrator (EMM/Knox Admin)
SBT Global, Inc.
- Location
- Onsite (Plano, Texas)
- Compensation
- $6k/mo
- Employment
- Contract
- Level
- Mid Level
About the role
SBT Global is seeking an EMM Administrator to manage the Knox Manage platform for a large enterprise client. The role involves device policy configuration, application lifecycle management, and serving as a Tier 2 escalation point for mobile device issues.
Skills
Full job details
Company Description
Pay rate: ~$6,035.92~/m, DOE
Work Location : Plano, TX
Contract Period: 1 yr
Job Description
We are seeking an EMM Administrator to manage and operate an enterprise mobility management (EMM) platform for a large enterprise client. The role is responsible for day-to-day platform administration, device policy and application lifecycle management, and pre-production validation of new devices and operating system releases. The administrator will also serve as the Tier 2 point of escalation for mobile device issues.
The ideal candidate has hands-on Android Enterprise expertise, strong operational discipline, and the ability to communicate clearly with technical and business stakeholders.
Key Responsibilities
• Administer the Knox Manage platform, including directory (user/group) synchronization, admin RBAC, license utilization, and service integrations (Managed Google Play, certificates).
• Configure and maintain device policies, profiles, and compliance rules (password, encryption, restrictions, Wi-Fi/VPN/Email); monitor and remediate non-compliant devices.
• Manage the device lifecycle: enrollment (KME / Android Enterprise), remote lock/wipe for lost or departing-user devices, and inactive device decommissioning.
• Deploy and maintain public, third-party SaaS, and in-house mobile applications, including target groups, version updates, and managed app configuration.
• Validate compatibility of new device models, Android OS/One UI upgrades, Knox Manage releases, and new features (COPE, Knox Guard, DeX) before production rollout.
• Troubleshoot device, OS, and app incidents as Tier 2; Escalate issues to vendor support and drive them to resolution, including root cause analysis (RCA) and knowledge base (KB) updates.
• Follow change management procedures; prepare the monthly operations report and maintain SOPs and configuration baseline documentation.
Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of experience administering an enterprise EMM/MDM/UEM solution (Microsoft Intune, VMware Workspace ONE, MobileIron/Ivanti, or similar).
• Hands-on experience with Android Enterprise (Work Profile, Fully Managed, COPE) and Managed Google Play app deployment.
• Working knowledge of Active Directory / Entra ID integration, certificate-based authentication, and Wi-Fi/VPN profile configuration.
• Experience in an ITIL-based support environment (incident, problem, and change management) using a ticketing system such as Salesforce.
• Strong written and verbal communication skills in English; ability to produce clear reports and documentation.
• Ability to work on-site and occasionally outside business hours for maintenance windows or critical incidents.
Preferred Qualifications
• Direct experience with the EMM platform (Knox Manage, Knox Mobile Enrollment, Knox Guard, Knox Service Plugin).
• Certifications such as Microsoft MD-102, CompTIA Mobility+/Security+, ITIL 4 Foundation, or an enterprise mobility management (EMM) certification are preferred.
• Experience supporting large global enterprise environment.
Additional Information
All your information will be kept confidential according to EEO guidelines.