Tier 2 Help Desk
DEX Imaging
- Location
- Onsite (Tampa, Florida)
- Employment
- Full-time
- Level
- Mid Level
Posted 4 days ago
About the Role
DEX Imaging is a leading provider of document technology and managed IT services. This role supports customers by troubleshooting MFP hardware and software issues, ensuring reliable workplace technology operations.
Skills
Technical support
Customer service
Troubleshooting
Print driver installation
Connectivity troubleshooting
Shared folder configuration
Time management
Mac hardware
PC hardware
Printers
Scanners
Computer peripherals
Mobile devices
Windows 7
Windows 10
Technical communication
Benefits
- Paid time off
- 401k
- Health benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
Perks
- Employee profit sharing plan
Full job details
We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP’s (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service, time management, and troubleshooting skills.
Duties and Responsibilities
- Professional, energetic, hardworking, self-starter.
- Demonstrates strong customer service skills with attention to detail and accuracy.
- Ability to diagnose and troubleshoot technical issues.
- Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
- Track, route, and redirect MFP IT related issues to appropriate resource.
- Maintain a high degree of integrity and discretion with routine customer service related issues.
Experience and Qualifications
- High School diploma required, technical school or 2 plus years of IT helpdesk experience
- Strong customer service and troubleshooting skills.
- Ability to communicate technical information, both verbal and written, to a wide range of end users.
- Ability to work as a team with other technicians to accomplish tasks.
- Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
- Ability to diagnose and resolve basic technical issues
- Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.
Dex Benefits
- After 90 days, accrue paid time off
- After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
- Paid holidays
- After one-year anniversary, eligible for employee profit sharing plan