Tier 1 IT Support Specialist - Southfield MI
Applied Innovation
- Location
- Onsite (Southfield, MI)
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the Role
Applied Innovation is a Managed Service Provider seeking a Tier 1 IT Support Specialist to serve as the first point of contact for client technical issues. The role focuses on diagnosing and resolving workstation, network, and software problems to ensure seamless technology access for clients.
Skills
Customer service
Technical troubleshooting
Windows
Mac OS
Linux
Office 365
Active Directory
Exchange support
DNS
DHCP
Network connectivity
Server administration
Network storage
Communication skills
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Short-term disability
- 401(k) with match
Perks
- Paid volunteer time
Full job details
Applied Innovation is a Managed Service Provider (MSP) dedicated to delivering innovative and reliable technology solutions. Our IT Service team plays a crucial role in ensuring our clients have seamless access to the technology they need to succeed. Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team. This role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner. The ideal candidate is technically proficient, communicative, and committed to delivering amazing client experiences. This is a Monday to Friday onsite position from 8 AM - 5 PM role with a rotating on-call schedule once training is complete about 2-3 times per year.
Duties and Responsibilities:
Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
Education/License/Experience Requirements:
Duties and Responsibilities:
- Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
- Listen attentively to clients to identify and diagnose technical issues.
- Provide clear, positive, and professional communication with clients.
- Research and implement solutions according to established Ideal Ticket Procedures.
- Route or escalate unresolved issues to appropriate IT resources.
- Follow up with clients as needed to ensure issues are resolved satisfactorily.
- Stay up to date on emerging software, hardware, and IT trends.
- Manage time effectively under management oversight to ensure prompt resolution of issues.
- Troubleshooting current workstation operating systems (Windows, Mac OS, Linux).
- Supporting Microsoft Office applications, including Office 365.
- Basic Active Directory administration.
- On-premise Exchange support.
- Configuring and troubleshooting web content filtering and anti-virus tools.
- Managing DNS, DHCP, and network connectivity issues (wired and wireless).
- Assisting with server administration and network storage devices.
- Supporting phones and mobile devices.
- Other duties as assigned.
Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
- Strong customer service and communication skills.
- Ability to troubleshoot and solve technical problems efficiently.
- Basic knowledge of networking, operating systems, and common IT tools.
- Ability to follow standard procedures and document work accurately.
- Comfortable working in a fast-paced, client-focused environment.
- Understanding and alignment with the organization’s core values
Education/License/Experience Requirements:
- High School Diploma required.
- Previous experience in IT support or help desk environment is preferred but not required.
- Experience with client-facing technical support is a plus.
- Minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field or an approved certification below.
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Professional (MCP)
- Other relevant IT certifications
Why Applied Innovation?
We offer a comprehensive benefits package, including:
- Medical, dental, and life insurance on the 31st day of employment.
- Short-term disability.
- Paid vacation and holidays.
- Paid volunteer time.
- 401(k) retirement plan with company match program.
- Opportunities for professional growth and advancement