Temp-To-Hire IT Help Desk Support

($ 22.28 / Hour | On-Site, Bethel, CT | M-F 8A-5P)

Temporary position with potential for permanent hire!

About Us: Ability Beyond is a dynamic and innovative non-profit organization dedicated to our mission: to discover, build, and celebrate the abilities in all people. Join our passionate and collaborative team and be part of a culture that values growth, inclusion, and innovation.

Position Overview: We are currently seeking a detail-oriented and dependable Temporary-to-Hire IT Help Desk Support professional to join our in-house IT team. This on-site role in Bethel, CT provides a great opportunity to gain experience in a fast-paced tech support environment. While this is a temporary position, there is potential for permanent placement based on organizational needs and performance.

Responsibilities:

Serve as the primary point of contact for IT support requests, delivering responsive, efficient, and high-quality customer service
- Participate in a rotating Primary/Secondary support schedule. During Primary weeks, serve as the main contact for incoming IT requests. During Secondary weeks, focus on maintenance tasks, small projects, skill development, and overflow support as needed
Manage and respond to support requests through Salesforce, phone, email, and walk-up support
Troubleshoot and resolve Tier 1 technical issues including password resets, WiFi connectivity, printer support, system/folder access, and basic hardware/software issues
Track, prioritize, and document support tickets and resolutions accurately
Assist with new hire equipment setup, device deployment, and internal technology upgrades
Collaborate with internal IT staff and external vendors to support day-to-day operations
Maintain professionalism while managing multiple priorities and support channels simultaneously
Continuously expand technical knowledge through hands-on learning opportunities, exposure to Tier 2 issues, and supported professional development opportunities

Requirements:

High School Diploma or equivalent required; pursuing or holding a degree in IT, Computer Science, or related field preferred
Strong interest in technology and customer service
Basic understanding of Microsoft Office Suite and Windows operating systems preferred
Excellent communication, organization, and problem-solving skills
Ability to work independently and manage multiple requests under time constraints
Punctual, reliable, and enthusiastic about learning

Why Ability Beyond?

Opportunity for full-time, permanent placement based on performance
Gain hands-on experience with cutting-edge tools like Salesforce, Power BI, Microsoft Teams, and more
Supportive team environment that values curiosity, innovation, and continuous learning
Mission-driven organization making a real difference in people’s lives