T1 Help Desk Specialist
Hathiant
- Location
- Remote (Herndon, Virginia)
- Compensation
- $45k - $45k/yr
- Employment
- Full-time
- Level
- Entry Level
Posted 4 days ago
About the Role
Hathiant is seeking a T1 Help Desk Specialist to support the Grants.gov IT Services program for the U.S. Department of Housing and Urban Development. The role involves troubleshooting technical issues, managing ticketing systems, and providing end-user training.
Skills
Troubleshooting
Technical Support
Hardware Configuration
Software Installation
Network Connectivity
System Diagnostics
Ticketing Systems
End-user Training
Customer Service
Communication Skills
Analytical Skills
Diagnostic Skills
Full job details
T1 Help Desk Specialist
Location: Remote
Job: T1 Help Desk Specialist
Schedule: Full-time
Shift: Day Job
JOB DESCRIPTION
Description
Hathiant is seeking qualified professionals to support the Grants.gov Information Technology Services program for the U.S. Department Housing and Urban Development.
Preferred experience includes one or more of the following:
- Troubleshooting and resolving technical issues with computers, software applications, peripherals, and network connectivity.
- Installing, configuring, and updating software and hardware to ensure systems function properly.
- Guiding users through problem-solving steps, providing clear instructions for non-technical.
- Monitoring and maintaining system performance, including running diagnostics, performing backups, and applying updates.
- Escalating complex issues to higher-level IT staff when necessary.
- Documenting incidents and solutions in ticketing systems to track recurring problems and maintain.
- Training and supporting end-users on new systems, software, or IT procedures.
Education and Experience:
- Degree in information technology, computer science, or related preferred.
- 1-3+ years or more of related experience required.
- Technical knowledge of computer hardware, software, operating systems, and networks.
- Customer service and communication skills to explain solutions clearly and maintain positive user interactions.
- Analytical and diagnostic skills to identify and resolve issues efficiently.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.- Must be able to lift up to 15 pounds at times.