Systems Engineer (IT Support)

Systems Engineer (IT Support)

This is an Onsite position working 5 days from our North Texas DC located in Justin, Texas 

“The Company does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the U.S.”

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

The Systems Engineer will work with customers to provide timely and professional support while maintaining hardware and software lifecycles, and documenting issues/resolutions for internal IT teams. 

Responsibilities

25% Provide first level contact, log tickets, and convey resolutions to customer issues.

25% Deploy and maintain hardware and software in production environment. Manage warranties, repairs and firmware upgrades.  Patch existing software according to vendor requirements and company SLA.

15% Properly escalate, track and redirect problems to correct resources. 

10% Utilize excellent customer service skills, provide feedback and see problems through to resolution

10% Maintain hardware and software inventory.

5% Document training materials, procedures and update knowledge base.

5% Participate in hardware and software evaluations.

5% Other Duties as assigned.

• 1-2 years in related fields
• High School Education, Technical certifications or 2 + years’ experience preferred. 

• Industry certifications (A+, Network +, CCNA, CCNP, MSCA, MCSP, Mobility+)

   

• Puts Customers - First Excellent communication and customer service skills.

• Demonstrates Accountability - Takes responsibility for performance and team relationships and always seeks to improve.

• Shows a Bias for Action - Proactively researches and solves issues.  

• Acts as One - Strong interpersonal skills and works great as part of a team.

• Aptitude for Innovation - Keeps up with industry trends and knowledge.

• Builds Talent - Mentors and trains junior staff and shares knowledge. 

• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
• The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work.

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount! 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

#LI-Onsite