Systems & Applications Specialist I for the Institute Of Molecular Medicine (Desktop Support)

We are looking for a Systems and Applications Specialist I to work with our scientists and researchers within our Institute of Molecular Medicine, who utilize both Macs and PCs.  This employee provides support and lends technical expertise to departments and users for software, applications, security, and systems issues. You must be able to work with a variety of hardware and software, and be an adept troubleshooter as well as a customer service-oriented professional.  This role acts very much like a traditional desktop support person, but works in a medical and academic environment with hundreds of users.  Experience supporting both Macs and PCs is required.  

This is an on-site position. This role will require someone with hands-on Apple (iMac, MacBook, iOS) experience in a support setting. You must be able to demonstrate the ability to join Apple devices to a Microsoft Active Directory domain, as well as connect networked shared printers and network drives to these devices.  The ideal candidate will understand the Mac and the Microsoft environments and how they interact across networks and with peripherals.  

This person will be a full-time employee eligible for all UTHealth Benefits, including great healthcare coverage and a pension administered by the State of Texas. You will need to be able to report daily to our Fayez S. Sarofim Research Building, located on Pressler Street in the heart of the Texas Medical Center.  This is not a remote role, and it is classified as exempt. 

What we do here changes the world. UTHealth Houston is Texas’s resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us, you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100%25 paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equate to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ well-being is important to us. We offer work/life services such as... 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts including entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Summary:

Provides advanced support for multi-departmental IT operations focusing on systems.

Position Key Accountabilities:

• Handles complex installations, configurations, IT equipment, and software repairs
• Diagnoses and resolves a broader range of hardware and software issues, focusing on complex problems.
• Provides advanced support and training to multiple departments and manage high-impact issues.
• Oversees IT inventory, including tracking and managing asset deployment, relocation, and surplus activities.
• Performs complex system refreshes and software updates to multiple departments, ensuring all updates are correctly applied and compatible with current systems.
• Provides advanced support for systems and applications.
• Using advanced tools and techniques, manage and troubleshoot Windows, MacOS and iOS devices.
• Provides advanced support for medical devices, ensuring rigorous compliance with IT policies.
• Leads the execution of rollouts, migrations, and upgrades across departments.
• Performs other duties as assigned.

Minimum Education:

Bachelor's Degree required. May substitute required education with equivalent years of experience beyond the minimum experience requirement.

Minimum Experience:

2 years of related experience required with an Associate's degree, or 4 years without. 

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code Q.215 and Texas Government Code A1.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code ?7.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. y1.4.

Veteran Information:

Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 9S100, 0673, 002776, 002789.

For a complete list please visit www.uthealth-veterans.jobs.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.