Systems Administrator II (Help Desk)

Position Overview
We are seeking a skilled Systems Administrator II (Help Desk) to provide Tier II technical support and systems administration for end users and enterprise environments. This role is responsible for troubleshooting hardware and software issues, maintaining system performance, and ensuring reliable IT operations.
The ideal candidate has strong technical expertise, excellent customer service skills, and experience supporting users in a fast-paced environment.Key Responsibilities

Provide Tier II help desk support for desktops, laptops, mobile devices, and enterprise applications
Troubleshoot and resolve hardware, software, network, and system issues in a timely manner
Install, configure, and maintain operating systems, applications, and user accounts
Manage user access, permissions, and account provisioning (e.g., Active Directory, Azure AD)
Support system administration tasks including patching, updates, and system monitoring
Escalate complex issues to Tier III or specialized teams as needed
Document incidents, service requests, and resolutions in ticketing systems
Assist with deployment of new systems, upgrades, and IT projects
Ensure compliance with organizational security policies and procedures
Provide end-user training and technical guidance as needed

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
Minimum of 3 years of experience in help desk support or systems administration
Experience with Windows and/or Linux operating systems
Familiarity with Active Directory, Group Policy, and user account management
Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy)
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills

Preferred Qualifications