System Administrator (Hybrid)

<p>The System Administrator will have the opportunity to manage the technology infrastructures for multiple clients in a variety of different industries. This includes supporting and maintaining servers, desktops, firewalls, network equipment, software applications, backup systems, and more. We are looking for a technologically-savvy, detail-oriented, and self-motivated achiever who can provide outstanding service for our clients.</p><p>A Sigma System Administrator must have excellent interpersonal communication skills and be able to support multiple clients, projects, and deadlines while maintaining the ability to handle unexpected situations. Additionally, he/she must have a high level of autonomy while being able to work with and contribute to the rest of the team.</p><p><strong>About Sigma</strong>&nbsp;</p><p>Sigma Information Group, Inc. has been providing the highest level of technology services to clients in Austin and throughout the US since 2000. We provide a variety of technical solutions for small and medium-sized businesses including managed IT services, project management, managed cloud services, backup and disaster recovery solutions, and web and application development. If it has an on/off switch, we manage it for our customers.</p><p>The Sigma team consists of intelligent and motivated individuals from a variety of backgrounds that each contribute equally to the success of the company. System Administrators at Sigma are excellent problem solvers with a unique ability to explain technical details to non-technical customers. Our customers expect a high level of service and professionalism and our administrators ensure that they receive it while managing realistic expectations.</p><p><strong>Responsibilities</strong>&nbsp;</p><ul><li>Deploy complex solutions involving a variety of technologies, such as Exchange, VMWare and Windows Server.</li><li>Coordinate internal and external resources and vendors.</li><li>Build new network and server environments.</li><li>Manage, maintain and upgrade existing servers, networks and desktops.</li><li>Maintain healthy working relationships with multiple customers, manage customer expectations, and regularly communicate status updates to customer contacts.</li><li>Understand customer business processes and goals and recommend technology solutions to improve those processes or achieve those goals.</li><li>Solve complex technical problems including, software deployments, server and desktop hardware issues and software problems.</li></ul><p><strong>&nbsp;</strong><strong>Requirements&nbsp;</strong><strong>&nbsp;</strong></p><ul><li>Bachelor's degree or 2-3 years of IT management experience</li><li>Minimum 1 year as a network/system administrator, IT manager or IT consultant</li><li>Prior experience handling multiple customers at an IT consultancy or MSP a big plus</li><li>Knowledge of common business operating systems and applications, including Windows, Windows Server and Office</li><li>Solid understanding of network technology and related concepts, such as LAN/WAN, TCP/IP, DNS, DHCP, VPN, SMTP, etc</li><li>Strong interpersonal communication skills, both written and verbal</li><li>Ability to interface professionally with customer executives and employees</li><li>Ability to see problems through to resolution and communicate progress and results to customers</li></ul><p><strong>&nbsp;</strong><strong>Preferred Skills/Knowledge</strong>&nbsp;</p><ul><li>Microsoft Exchange</li><li>VMware</li><li>Hyper-V</li><li>Remote Desktop Services</li><li>Windows Server</li><li>SQL Server</li><li>Firewalls (Fortinet, Palo Alto, etc)</li><li>Active Directory</li><li>Group Policy</li><li>Client Operating Systems</li><li>Networking</li><li>Microsoft Azure</li><li>Office 365</li><li>Amazon Web Services (AWS)</li></ul><p><strong>&nbsp;</strong><strong>Benefits</strong>&nbsp;</p><ul><li>Medical, dental, and vision insurance</li><li>Life insurance</li><li>Long-term disability</li><li>Paid vacation</li><li>Paid holidays</li><li>Simple IRA for eligible employees</li><li>Stocked Snack Bar</li><li>Company-sponsored outings</li><li>Fitness center onsite</li></ul>