SYSTEM ADMINISTRATOR

The Systems Administrator is a crucial member of the Production Operations team, responsible for monitoring and maintaining the operations, performance, and security of Ruvos systems. This involves supporting the users of the organization, and ensuring our clients receive reliable, secure, and efficient services. This role requires a proactive approach to identifying and mitigating different technical issues, as well as strong collaboration skills to work across both security and support functions.

Ruvos strives to be a positive contributor in public health, specifically informatics. Our daily accomplishments align with our company mission statement: “We’re on a mission to deliver clever and efficient solutions to problems so that the world is a better place for the communities we serve.” 

Position Overview:

This is a hybrid position that requires a minimum of 2 days a week at the local office in Tallahassee, FL. 

The Systems Administrator plays a key role in ensuring the day-to-day operational efficiency of our systems and support services. This position provides support through the service desk, enabling proactive management of systems. The Systems Administrator ensures that both support and security-related incidents are managed in a timely manner, infrastructure is monitored, and that customers feel confident in the services provided by Ruvos. The ideal candidate is versatile, highly collaborative, and capable of handling general support, networking, or security tasks - as needed.

Key Responsibilities:

Ticket Management: Ensure that all support tickets are documented with sufficient detail, accurate information, and in a timely manner to provide our clients or users the help they need.  Efficiently track, troubleshoot, and where possible knowledge share with the support teams. Proper documentation should capture the problem description, steps taken, resolution, and any follow-up required.

Monitoring and Performance Management: Monitor systems and networks to ensure optimal performance. Use monitoring tools to proactively identify and address potential issues before they impact clients or users.

Incident Handling and Escalation: Assist in responding to support and security incidents, by providing troubleshooting assistance, or when necessary, escalating complex issues to appropriate teams. Ensure incidents are handled efficiently and tracked through to resolution.

Internal Help Desk: Support the users of the organization, via the Ruvos Service Desk. This may involve simple tasks, like account management, device support, etc. It may also include more complex tasks, like troubleshooting networking issues, access, etc. Ideally, all requests will have a related ticket for any work performed.

Endpoint Management and Security: Manage endpoint asset inventory, periodic user device reviews / refreshes, configurations, patch management, monitoring, procurement, and destruction.

Cloud Support: Support the cloud operations team on tier 1 operational tasks, basic AWS console navigation, ticket triage involving AWS resources, coordinating access requests for cloud resources, and similar tier 1/2 cloud support work.

Office IT: Maintain office networking hardware and on-site IT environment.
User Access Management: Facilitate and process authorized permission entries within the Jira platform, adhering to the established workflows and protocols maintained by the Identity and Access Management team.

On Call Rotation: Troubleshoot, diagnose, and resolve issues applicable to your on call assignments during required hours.

Documentation and Reporting: Maintain accurate documentation of systems, processes, incidents, and solutions to enhance knowledge sharing across the team. Generate reports on system performance, incidents, and security metrics to support continuous improvement.

Collaboration Across Teams: Collaborate with the Security team to execute incident response protocols and strengthen endpoint security. Work alongside the IAM function to streamline access provisioning workflows. Engage with GRC to facilitate thorough evidence collection for organizational audits.

Required Job Skills and Qualifications:

• Experience working in a ticket-driven IT or MSP environment, with strong emphasis on detailed, timely documentation with clear boundary management between internal and client systems.

• Familiarity with user access management processes, including role-based access control, access requests, periodic access reviews, and least-privilege enforcement.

• Experience producing operational and security documentation, including runbooks, procedures, incident summaries, and metrics-based reports

• Experience collaborating with GRC, security, and IT operations teams to implement configuration improvements

• Excellent written and verbal communication skills to interact with technical and non-technical stakeholders.

• Ability to work collaboratively in a team environment and independently when required.

• Continuous learning mindset to stay updated with emerging security threats and technologies.

• Demonstrated ability to analyze issues to develop effective solutions.

• Maintain strong ethical standards. 

• Preferred Certifications:

  • AWS Certified Cloud Practitioner 

  • A+

  • Net+ or Security+

Preferred Experience

• JumpCloud administration (MDM / idP)

• Google Workspace administration

• Hands-on experience managing Chrome browser and extension policies

• Familiarity with SSO integrations and SCIM provisioning

• Familiarity with Jira and Confluence for day-to-day ticketing, documentation, and team collaboration.

• Familiarity with Ubiquiti device management and configuration.

Classification

This role is full-time and, in accordance with FLSA, is classified as Exempt. An exempt employee is salaried and is not eligible to receive overtime pay and is also excluded from minimum wage requirements.