Summer Student IT-Desktop Support

Job Title: IT Student Desktop Support

Classification: Student Employee (non-exempt)

Name and Address of Employer: St. Olaf College, 1520 St. Olaf Ave, Northfield, MN 55057

If the position requires the student to work off campus, provide the name and address here:

Department Name: Information Technology (IT)

Unit Number (5 digits): 14115

Length of Position: See Employment Authorization  

Contact Person/Supervisor: Senior Technology Support Specialist

Wage Range: $11.75-12.75/hour

Description of the Position: (Purpose of the Position): The Desktop Support Student worker is responsible for providing the St. Olaf community with computing services. The Desktop Support Student works closely with other staff members to coordinate and support desktop computing on campus, help manage computing labs, and provide general support services for students, faculty and staff. 

Transferable Skills: 

·       Customer Service

·       Problem Solving

·       Troubleshooting

·       Ability to stay calm in stressful situations

·       Listen and document issues

·       Gather information to diagnose problems

·       Articulate solutions

Duties and Responsibilities: Help maintain St. Olaf owned computer related equipment. 

Qualifications: (Education/Experience/Skills) Very detail oriented, can work with Excel, word and google docs, and can work independently. Also mechanically inclined would be helpful.

Physical and Environmental Factors:

This position requires crouching, kneeling/crawling, stooping, twisting/pivoting, reaching overhead, grasping/handling, pushing/pulling, lifting and carrying objects up to 50 lbs., and operating hand tools to perform the essential functions. It also requires rare exposure to loud noise, proximity hazards, and heights or cramped quarters to perform the essential functions. Protective equipment is required for some essential functions. Candidates must possess the ability to safely perform the physical work required of all duties with or without reasonable accommodation.

This job description is for general information purposes.  It is not intended to list all duties and responsibilities of the position.  This job description is subject to change at any time by St. Olaf College, with or without prior notice.