Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Department of Technology Services Customer Experience Division is hiring an experienced professional to be part of the IT Asset Management team to serve as a Sr. IT Analyst. In this position you will play a pivotal role in supporting our internal customers by providing hardware and software asset service delivery, placing the customer and County business needs at the heart of our operations, and participating in thoughtful, engaging, and people-centered support. Additionally, this position assists with analyzing information technology needs across the enterprise, recommending solutions to business needs, and practicing continuous improvement for business operations.

Responsibilities

•    Manages enterprise software licensing programs, including software renewals, vendor coordination, compliance tracking, and license utilization reviews;
•    Coordinates hardware and software procurement activities, including planning, ordering, tracking, and delivery of technology assets;
•    Oversees purchase order processes for individual and large-scale technology acquisitions;
•    Serves as the primary escalation point for technology asset, software licensing, procurement, and operational support issues;
•    Assists with providing operational leadership workload prioritization, issue management, and process improvements;
•    Serves as a liaison between technical teams, vendors, procurement staff, and customer departments;
•    Identifies and implements opportunities to leverage existing technology solutions and improve operational efficiency; and
•    Coordinates and manages technology projects and operational initiatives, working with technical teams, vendors, and business partners to establish timelines, monitor progress, address risks, and achieve project objectives.

The ideal candidate will have experience:

Documenting business needs and translating them into functional and technical requirements to ensure solutions meet needs;
Serving as project manager for asset deployments, distribution, and retrieval and retirement of varying size or as team lead for a specific, significant component of larger IT projects; and/or
Providing systems analysis, technical support, and training on systems relevant to assigned work.

Qualifications

Minimums:

Bachelor's degree in Computer Science, Information Systems Management, Mathematics, or a related field; and
Considerable experience supporting technology operations, asset management, software licensing, procurement, or related business functions. including experience managing and implementing information systems, programming, systems analysis, process re-engineering, project management, and/or web development.

Substitution: Additional qualifying experience may substitute for the education requirement on a year for year basis.

Desirables: Preference may be given to candidates with one or more of the following:

Demonstrated experience coordinating activities across multiple stakeholders and departments;
Experience working with technology vendors, contracts, and purchasing processes is preferred and/or
Developing requests for proposals (RFPs) and statements of work (SOWs), and Project Management Professional (PMP) certification.

Special Requirements
Please note: A complete application will include a resume addressing how the applicant’s education, work experience, and training meet the requirements under the selection criteria, highlighting accomplishments in these areas and the desirable qualifications.

A pre-employment criminal records background check will be conducted. It may include checks of criminal records, driving records, education, professional licensure, and credit history. Applicants may be required to sign a release authorizing the County to obtain background information.

A complete application with work-history responsibilities is required to be considered for this position. Responses to the supplemental questionnaire are considered part of the selection process and are required. Applicants should not provide “see resume” as a response. Incomplete applications will not be considered.

In accordance with § 19.2-392.15, applicants are not required to provide information regarding sealed arrests, charges, or convictions in response to any questions or inquiries during the hiring process.

Additional Information
Work hours: This is a 40-hour-per-week position, generally Monday through Friday, 8:00 a.m. to 5:00 p.m., with some scheduling flexibility.

This is a hybrid position with some remote work available with prior supervisor approval, subject to operational requirements and Arlington County telework policies.
The selection process may include virtual and in-person interviews.

Arlington County offers a competitive salary and a great benefits package including a Defined Benefit (pension) plan. For more information on Arlington's family friendly benefits click here.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.

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Sr IT Analyst

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