Sr. Desktop Support Tech 2
INFO ORIGIN INC
- Location
- Onsite (Richmond, Virginia)
- Compensation
- $26 - $30/hr
- Employment
- Contract
- Level
- Mid Level
About the Role
Info Origin is an AI-first technology company seeking a Senior Desktop Support Technician to provide onsite technical support for enterprise clients in Richmond, VA. The role focuses on maintaining Windows environments and delivering high-quality customer service for desktop and peripheral devices.
Skills
Full job details
Sr. Desktop Support Tech 2
Location: Richmond, VA
Job Type: Contract (Long-Term)
Work Schedule: Onsite (5 Days/Week)
Interview Process: Video Interview followed by In-Person Interview
Job Overview
We are seeking an experienced Sr. Desktop Support Tech 2 to provide onsite desktop support for a long-term contract in Richmond, Virginia. The ideal candidate will have strong technical troubleshooting skills, experience supporting Windows environments, and excellent customer service abilities.
Responsibilities
- Provide onsite technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, troubleshoot, and maintain Windows 11 (or higher) operating systems.
- Support Microsoft Office, Outlook, and Microsoft 365 applications.
- Perform laptop refreshes, hardware replacements, and software installations.
- Utilize SCCM, SMS, Remote Desktop, Dameware, and other remote support tools.
- Diagnose and resolve hardware, software, and network-related issues.
- Run reports, identify recurring technical issues, and recommend improvements.
- Deliver excellent customer service while resolving end-user support requests.
- Document support activities and maintain accurate service records.
Required Qualifications
- Minimum 4 years of Desktop Support or IT Support experience.
- Strong knowledge of Windows operating systems (Windows 11 or higher).
- Experience with PC hardware, BIOS, drivers, peripherals, and networking.
- Hands-on experience with SCCM/SMS and remote support tools.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication and interpersonal skills.
- Experience gathering customer feedback and improving support processes.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
Preferred Skills
- Experience with Microsoft 365 administration.
- Enterprise desktop support experience.
- Knowledge of IT service management best practices.
Work Location: Richmond, VA (Onsite)
Employment Type: Long-Term Contract
Local candidates to Virginia are highly preferred.