What You’ll Do

In this senior-level role, you will:

Manage and maintain essential customer IT operations—servers, security tools, operating systems, backups, applications, and devices.
Design, deploy, and troubleshoot Windows Server 2012/2016/2019/2022 environments.
Administer and support Microsoft 365, Google Workspace, and other cloud email solutions.
Configure and manage VMware and Hyper-V virtual environments, including VMs, storage, compute, and memory.
Design, configure, and troubleshoot Active Directory forests, domains, and advanced Group Policies.
Provide expert-level troubleshooting for DNS, DHCP, File, Print, Web, and Domain Controller services.
Configure and optimize Azure AD, cloud resources, and virtual environments.
Diagnose advanced issues with TCP/IP, DNS, DHCP, and coach junior engineers.
Design and configure RAID, server hardware, and storage solutions (SAN/NAS).
Serve as Tier 3 escalation, leading root‑cause analysis and resolution for complex incidents.
Manage large, high-impact IT projects independently.
Participate in an on-call rotation and respond to service requests across phone, chat, email, and ticketing systems.
Maintain strong communication and exceptional customer satisfaction.

What You Bring

8+ years in Information Technology with strong System Administration experience.
Excellent communication skills and a collaborative, team-first mindset.
Strong customer-facing experience.

Expert knowledge of Windows Server and Active Directory (OUs, Users, Groups, GPOs, FSMO roles).
Extensive hands-on experience with VMware or Hyper-V.
Strong hardware/software RAID skills.
Advanced troubleshooting aligned to the OSI model.
Expert knowledge of:
- Microsoft 365
- Google Workspace
- Azure AD
- Azure or AWS virtual environments
- LAN/WAN, VLAN, VPN
- Backup systems (Datto, Veeam, StorageCraft)
- SAN/NAS storage
- Endpoint security solutions
Advanced PowerShell skills
Advanced knowledge of Linux or Apple iOS
Valid driver’s license & reliable transportation

Leadership & Strategic Support

Serve as the technical team lead for Systems Administration operations, providing guidance, mentorship, and oversight to junior and mid-level engineers.
Act as a trusted partner to the IT Director in developing IT standards, operational processes, infrastructure strategy, and technology roadmaps.
Assist the IT Director with workload prioritization, resource planning, project coordination, and service delivery objectives.
Lead technical discussions, architecture reviews, and infrastructure improvement initiatives.
Review and approve technical solutions, change requests, and system designs to ensure alignment with organizational standards and best practices.
Coordinate team activities, provide escalation support, and ensure timely resolution of critical business-impacting incidents.
Facilitate knowledge-sharing sessions, documentation standards, and ongoing technical training for IT staff.
Monitor team performance metrics and identify opportunities for operational efficiencies and service improvements.
Serve as acting IT Director during absences, managing day-to-day infrastructure operations and technical decision-making.
Collaborate with executive leadership, vendors, and business stakeholders to support organizational technology goals.

Leadership Experience

2+ years of technical leadership, team lead, or supervisory experience in a Systems Administration, Infrastructure, or Managed Services environment.
Proven ability to mentor, coach, and develop technical staff while fostering a collaborative, high-performing team culture.
Experience leading infrastructure projects, coordinating cross-functional teams, and managing competing priorities.
Strong organizational, planning, and decision-making skills with the ability to balance strategic initiatives and operational responsibilities.

Benefits