Site Support Help Desk

SAIC is seeking a Site Support II to provide support for Cyber Operations Courses in Little Rock, Arkansas.
 
Our team is looking for a Site Support II interested in supporting infrastructure for defensive cyber operations (DCO) courses. Consider joining our amazing team at Little Rock Air Force Base. You will work with a team of talented and supportive people dedicated to teaching and enabling operators defending our nation’s critical systems. 

Responsibilities: 

• Ensure smooth IT operations at the schoolhouse to include classroom IT hardware setup and tear down.
• Key interface for user support on new accounts, issuing new desktop/laptop, and software needs.
• Tier 2 support, ticket handling, change management.
• IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, printers, and Software systems. Root-Cause analysis / Independent Troubleshooting
• Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
• Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.
• Identifies areas requiring product improvement and implements upgrades to hardware and software.
• Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
• General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments.
• This role has physical requirements associated with developing content at systems such as computers and part task trainers.
• Candidate must be able to lift items up to 25 lbs. regularly, up to 50 lbs occasionally,  and team lift heavier items rarely. 
• This role requires a mix of standing and sitting and requires bending, stooping, crouching, kneeling, and crawling to set up equipment. 
• Regular performance of fine manipulation associated with working at a computer is expected and this role can include handling small parts in part task trainers.

Qualifications

Required Education: 

• AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.

Qualifications: 

• Ability to configure laptops and workstations.
• Ability to work independently and coordinate changes in production/test environments.
• Basic understanding of TCP/IP, routers, switches, and Virtual Private Networks (VPNs).
• Experience with Windows and Linux Operating Systems.
• Experience with Google Cloud Platform (GCP) is desired but not required.
• Must be able to lift a minimum of 50lbs as well as be physically capable of maneuvering under and around desk

Clearance:

• Active Secret security clearance, must be capable of obtaining a TS/SCI clearance
  
   

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.