Site IT Support Site Specialist

Job Details: Level: Experienced, Job Location: Shoreline Holland - Holland, MI, Position Type: Full Time, Education Level: Bachelor's, Salary Range: Undisclosed, Travel Percentage: Up to 25%, Job Category: Information Technology, IT & OT Site Administrator Shoreline Container Holland What You'll Do: Individual with great problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, an eagerness to learn and the ability to work in a team environment. The Individual will assist with help desk activities by responding to tickets, troubleshooting problems and working with end-users to make sure issues are resolved. The Individual will assist with setup and installation of PCs, laptops, printers and peripherals while also keeping hardware and software inventories up to date. This individual will work with our central infrastructure and security teams to resolve issues and address site problems.  The Individual will assist the Network Administrator in planning, setup and installation of networking equipment. Responsibilities: High-level Day to Day Problem Resolution: Leverage your technical skills to resolve tickets and problems escalated within the site. Determine the root cause of problems and eliminate those barriers to success. Work with end users to ensure proper training. Document all systems, SMEs, and system connectivity to ensure support success. Maintain support agreements on pertinent technologies within the site and maintain that support to minimize technological impacts on the business. Work with Enterprise Security to mitigate site specific opportunities. High-level Strategy & Planning Develop site support SMEs, establish comprehensive training programs. Alert management to emerging trends in incidents. Work with the business process owners to develop and maintain site Business Continuity Plans. Drive continuous improvement at the site through technology innovation and process optimization. Use your experience and the experience you gain from engaging with the site and NICB’s Enterprise IT & OT teams to drive projects and initiatives that provide tangible business value. Project Management & Development Support Outline Help Manage (plan, monitor and control) projects for IT & OT, with a focus on milestones/deadlines, deliverables, budgets, resources, and key stakeholder relationships with Site and NICB’s Enterprise IT & OT Teams guidance. Meet regularly with management and production staff to identify issues and concerns. Identify opportunities and present possible solutions for improved efficiencies with a comprehensive plan including project scope, objectives, milestones, deliverables, TCO & ROIC with Site and NICB’s Enterprise IT & OT Teams guidance. Develop and deliver progress reports, proposals, requirements documentation, and presentations. IT/OT Site Administrator: Position Requirements Skills & Qualifications Bachelors in business, IT or similar discipline, or commensurate equivalent work experience in a technology field. Organizational skills, attention to detail, follow up, documentation preparation and maintenance skills, and customer service orientation are crucial for success in this role. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning. Exceptional written and oral communication skills. Experience within, or supporting, a manufacturing environment. Experience in managing cross-functional teams and processes. In-depth knowledge of Microsoft operating systems and networking protocols. Knowledge of computer hardware, networking and system administration. Experience with both IT and OT/Process Control environments. Extensive application support experience with MS Office. Familiarity with the fundamental principles of ITIL. Experience with system backup and administrative tasks. Preferable experience with OSIsoft PI, Majiq Elixir, IBM Maximo, QISOFT. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Reliable and available to work a flexible schedule including nights and weekends. Work Conditions 40-hour on-site work week. Emergency call-in availability for 24-hour production environment. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Be able to lift 40 lbs. unassisted. Physically able to participate in sessions, presentations, and meetings. Some travel may be required for offsite software and system integration efforts. Supporting two facilities (Holland & Zeeland) 7 miles apart Must be able to occasionally travel between our 2 plant locations depending on projects or problems Benefits & Perks: Medical, Dental, & Vision coverage Health Savings Account (HSA) option with company contribution 401k plan & generous company match Short- & Long-Term Disability coverage (company paid) Life Insurance & AD&D coverage (company paid) Employee Assistance Program Great Paid Time Off policy 9 paid holidays Gym reimbursement program Quality time invested in your training and development Who is Shoreline Container? For over 100 years, Michigan and our neighboring states have led the world in manufacturing. For nearly half of those years, Shoreline Container has been a growing partner to that manufacturing base by designing and producing custom container and packaging solutions We have a staff of nearly 200 people working in multiple shifts, all dedicated to engineering and building the right solutions for our customers We advocate for training and educating our employees, so they have the skills to be successful in the manufacturing environment Shoreline is a partner in Five Star Sheets, one the nations premier corrugated sheet manufacturers. We are committed to continually improve, while providing our customers with outstanding packaging through Quality, Service & Design We think outside (and inside) the box when it comes to producing the best products for our customers. We value our team by treating employees with respect and listening to their needs. Join the Shoreline Container Family and take your career to the next level. Apply today! Pay:  $70,500 Plus  - based on experience